# Technical Support Engineer (Bengaluru, India)

**Company**: Figma
**Location**: Bengaluru
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6230562004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bc28ef08-a81

## Description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.

As a Technical Support Engineer on the Customer Support team, you’ll play a critical role in shaping how Figma identifies, diagnoses, and resolves complex product issues at scale.

Your responsibilities will include:

- Developing deep expertise in Figma’s products, architecture, and customer workflows to diagnose complex technical issues

- Interacting with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems

- Owning end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes

- Contributing to social support efforts by engaging with customers and users on social media and community platforms

- Adapting to supporting customers across multiple products, including assisting with billing and account management issues as needed

- Recommending and implementing improvements to debugging workflows, tooling, and support operations

- Collaborating cross-functionally to create internal documentation, training materials, and scalable knowledge systems

- Acting as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams

Requirements:

- 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment

- Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations

- Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React

- Ability to collaborate with Engineering and Product teams to resolve complex technical issues, with strong analytical, problem-solving, and communication skills

- Comfortable navigating fast-paced, ambiguous environments, with a focus on end-to-end issue resolution and continuous process improvement

Benefits:

- Opportunity to grow and develop skills

- Celebrate and support diversity

- Equal opportunity workplace

- Reasonable accommodation for individuals with disabilities

## Skills

### Required
- Technical Support
- Support Engineering
- QA
- SaaS
- Troubleshooting
- Debugging
- REST APIs
- OAuth authentication flows
- JavaScript/TypeScript
- HTML
- CSS
- React

### Nice to have
- Experience working with design tools like Figma, Adobe Suite, Sketch, Framer

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6230562004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)