# KYC Operations Team Lead - Consumer

**Company**: Wise
**Location**: Hyderabad, India
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000156287109-kyc-operations-team-lead-consumer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/kyc-operations-team-lead-consumer-bc21fbec-cf2/

## Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.

## Job Responsibilities

- Team Leadership: Lead by example and drive a customer-focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.

- People management: Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conduct career map check-ins and make recommendations for promotions, salary raises, and other decisions.

- Operational management: Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations.

- Performance management: Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one-on-one coaching sessions. Run team meetings to ensure that your team is kept up to date with the latest information.

- Expertise Sharing: Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime.

- Planning and execution: Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.

- Stakeholder management and communication: Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner.

- Quality assurance and control: Implement and maintain a robust quality assurance framework for your team. Conduct regular checks and reviews of your team’s casework to ensure accuracy, consistency, and adherence to the highest standards of our policies and regulatory obligations.

## Qualifications

- Excellent verbal and written English skills with the ability to clearly articulate your thoughts.

- A minimum of 5+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain).

- Good understanding of the regulatory framework surrounding KYC/AML.

- You are punctual, independent, proactive and willing to get things done.

- You are a fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving.

- You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast-paced and high-pressure environment.

- Ability to multi-task and take responsibility in challenging situations;

- You are capable of identifying gaps in policies and processes and providing detailed feedback.

- Proven track record of taking individual ownership and responsibilities as well as being a great team-player.

- Ability to analyze and move the team's metrics.

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## Skills

### Required
- English
- CDD
- EDD
- AML
- Risk Assessment
- Operational management
- Leadership
- Communication
- Interpersonal skills
- Organisational skills
- Time management

### Nice to have
- Additional language skills
- Bachelor’s degree in Finance, Business Administration, Law, or related field
- Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused)
- Experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry
- Experience of leading small to medium sized teams
- Ability to use analytics tools like Looker, Superset, or other

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000156287109-kyc-operations-team-lead-consumer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)