# Force Control Room London - Communications Officer

**Company**: British Transport Police
**Location**: London
**Work arrangement**: onsite
**Job type**: Full time
**Salary**: GBP 46,825.48 per year
**Category**: Communications
**Industry**: Law Enforcement

**Apply**: https://www.jobsgopublic.com/job/force-control-room-london-communications-officer-107816?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bbeb27de-c05

## Description

We are seeking a Communications Officer to join our team in the Force Control Room at Palestra House, London.

As a Communications Officer, you will be working in a safety-critical role, handling calls, dispatching radio messages, and managing police responses to incidents. You will be part of a dedicated team, working within a core shift pattern that covers 24 hours a day, 7 days a week.

Your responsibilities will include:

- Handling calls, dispatching radio messages, and managing police responses to incidents.

- Accurately recording information and assessing it to determine the appropriate level of responses.

- Effectively managing emergency telephone calls, evaluating the urgency of the incident, and prioritising police responses when necessary.

- Obtaining and evaluating information to determine response criteria and deployment levels using THRIVE and NSIR, prioritising public and officer safety at all times.

- Monitoring incidents and providing advice, deployment and direction of appropriate resources via radio to ensure a suitable and effective response.

To be successful in this role, you will need to have:

- Effective communication skills.

- Excellent customer service skills and the ability to make decisions based on threat, risk, and harm.

- The ability to manage situations in a calm and assertive manner.

- Utilising different communication methods (e.g. telephone, radio, email).

- Proficiency in IT and the ability to use multiple integrated systems with excellent keyboard skills.

- The ability to work as part of a team in a control room/contact centre environment.

In return, we offer an attractive salary of £46,825.48 per year, 28 days annual leave plus bank holidays, family-friendly policies, bespoke benefits platform, and Blue Light Card access.

The working hours for this role can be unsocial as it involves a 24/7/365 shift pattern that includes early starts, late finish times, and night shifts.

## Skills

### Required
- Effective communication skills
- Excellent customer service skills
- Decision making based on threat, risk, and harm
- Calm and assertive management of situations
- Utilising different communication methods
- Proficiency in IT
- Team working in a control room environment

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/force-control-room-london-communications-officer-107816?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)