# Senior Integrated Service Specialist

**Company**: CVS Health
**Experience**: senior
**Job type**: full-time
**Salary**: $18.50 - $35.29
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/AZ---Work-from-home/Integrated-Service-Senior-Specialist_R1045889?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-integrated-service-specialist-bbd9ecef-89a/

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Senior Integrated Service Specialist serves as the primary point of contact for customers seeking assistance with claims-related inquiries.

**Responsibilities**

- Executes both routine and non-routine business support tasks for the Integrated Services area under limited supervision, referring deviations from standard practices to managers.

- Follows area protocols, standards, and policies to provide effective and timely support.

- Interfaces with clients and providers via telephone, fax, electronic mail to identify and resolve member needs through analysis and evaluation of information and solutions.

- Researches and updates information using internal systems and resources to resolve enrollment and accounts receivable questions and to process claims and adjustments.

- Manages work distribution including client inquiries via work queues, monitoring, and adjusting workflow accordingly for load balance purposes.

- Takes direction to execute techniques, processes, and responsibilities.

**Required Qualifications**

- 3 years of customer service experience required.

- 2-3 years of claims processing experience.

- 2-3 years of client support experience.

- Proficiency in Microsoft Word and Excel is required; analytical experience with the ability to interpret data and make informed decisions is essential.

**Preferred Qualifications**

- Experience in a metric-based environment is a plus.

**Education**

- High school diploma or GED required.

**Benefits**

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

**Pay Range**

The typical pay range for this role is: $18.50 - $35.29

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## Skills

### Required
- Microsoft Word
- Excel
- customer service
- claims processing
- client support
- analytical skills

### Nice to have
- metric-based environment

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/AZ---Work-from-home/Integrated-Service-Senior-Specialist_R1045889?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)