# Operational Support Specialist

**Company**: Bank of America
**Location**: Hong Kong
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://ghr.wd1.myworkdayjobs.com/en-US/lateral-apac/job/Hong-Kong/Operations-Analyst---Hong-Kong-Payment-Operations-_26038486-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bbd8daf1-cac

## Description

At Bank of America, you will be guided by a common purpose to help make financial lives better through the power of every connection.

This job is responsible for analyzing day-to-day issues, researching, and providing resolution for various issues identified within a business unit.

**Responsibilities:**

- Assist with coordination of implementation for products, services, and operational solutions

- Support design, documentation, implementation, and monitoring of new products and services

- Provide guidance regarding procedural, technical, and operational changes

- Expand business products knowledge within operations environment

- Build network by developing relationships with partners and teammates

- Inspect data to identify issues and trends

- Collect and interpret data to validate operational processes

**Skills:**

- Attention to Detail

- Customer and Client Focus

- Monitoring, Surveillance, and Testing

- Process Performance Management

- Research

- Adaptability

- Business Analytics

- Critical Thinking

- Reporting

- Written Communications

- Data Management

- Policies, Procedures, and Guidelines Management

- Process Design

- Process Effectiveness

- Strategic Thinking

## Skills

### Required
- Attention to Detail
- Customer and Client Focus
- Monitoring, Surveillance, and Testing
- Process Performance Management
- Research
- Adaptability
- Business Analytics
- Critical Thinking
- Reporting
- Written Communications
- Data Management
- Policies, Procedures, and Guidelines Management
- Process Design
- Process Effectiveness
- Strategic Thinking

---

Source: [Apply at ghr.wd1.myworkdayjobs.com](https://ghr.wd1.myworkdayjobs.com/en-US/lateral-apac/job/Hong-Kong/Operations-Analyst---Hong-Kong-Payment-Operations-_26038486-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)