# Customer Experience Engineer

**Company**: Cisco
**Location**: Minato
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Consulting-Engineer_2029113?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bbd8257f-89a

## Description

The Customer Experience Engineer works closely with customers to create value, drive adoption, and support renewals, while collaborating with cross-functional teams to ensure a unified customer experience. Key responsibilities include designing, deploying, optimizing, migrating, and troubleshooting Cisco products and solutions using technical expertise, AI, and automation.

Key responsibilities:

- Leads execution of advanced, multi-area solutions and deliverables

- Applies technical expertise across domains, advising on end-to-end solutions

- Builds strong, trust-based customer relationships

- Aligns solutions with customer goals, lifecycles, and challenges

- Uses a consultative approach to nurture relationships and secure next steps

- Adjusts strategies based on multiple feedback sources and performance insights

- Leads strategy, deployment, and optimization of Cisco services and solutions

- Reviews and approves designs and deliverables

- Establishes documentation best practices

- Integrates emerging AI and automation methods into delivery practices

- Builds customer simulations and supports escalation for complex technical issues

- Demonstrates expertise across technologies

- Leverages advanced knowledge of software programmability, automation, orchestration, virtualization, DevOps, and AI Ops

- Educates stakeholders on technological innovations and transfers knowledge to customers

- Manages knowledge repository and develops intellectual capital

- Uses competitive market insights to differentiate Cisco solutions

- Leverages AI to optimize complex workflows and reduce operational overhead

- Strengthens customer relationships and trust through co-creation and negotiation

- Takes end-to-end responsibility for the success of customer solutions

- Collaborates across internal teams and external stakeholders

- Applies business and financial acumen to assess solution value

- Builds leadership presence through regular customer engagements and industry events

- Mentors junior engineers

Minimum qualifications:

- Bachelor's degree + 7 years of related experience, or Master's degree + 4 years of related experience, or PhD + 1 year of related experience

- Professional-level certification (e.g., CCNP) or equivalent and certification in DevOps (e.g., Cisco DevNet)

## Skills

### Required
- Cisco products and solutions
- AI and automation
- technical expertise
- DevOps
- software programmability
- automation
- orchestration
- virtualization
- AI Ops

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Consulting-Engineer_2029113?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)