# Technical Account Manager - Auth0

**Company**: Okta
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: £79,000-£108,000 GBP
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/8143749?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bbbc2e91-286

## Description

We are seeking an experienced Technical Account Manager to join our team, specialising in the Auth0 platform. As a Technical Account Manager, you will act as a trusted identity coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.

Responsibilities:

- Serve as a trusted Identity Coach, guiding customers to achieve their objectives

- Learn customers' businesses deeply, gaining insights into their strategies, goals, and challenges

- Build and nurture long-term relationships with stakeholder personas

- Conduct regular customer meetings with executives and technical practitioners

- Monitor customer health, satisfaction, and engagement

- Collaborate with stakeholders to develop strategies to increase customer adoption

- Analyze trends, identify areas for improvement, and take action to optimize customer outcomes

- Act as a product evangelist, educating customers on new features and alignment of roadmaps

- Represent the voice of the customer, ensuring their needs and feedback shape the company's approach

Requirements:

- 5+ years of total experience in information technology

- At least 3 years of hands-on experience as a Technical Account Manager

- Working proficiency in core CIAM areas, including authentication and authorization, consuming APIs, high-level understanding of custom consumer and SaaS apps, security and performance monitoring, and 3rd party signals integrations

- Understanding of software development lifecycle and application builder practices

- Customer-first mindset with strong business acumen and problem-solving skills

- Strong presentation and whiteboarding skills

- Excellent communication skills

Benefits:

- Comprehensive healthcare coverage and financial benefits

- Paid time off and parental leave

- Equity (where applicable)

Salary Range: £79,000-£108,000 GBP

## Skills

### Required
- authentication and authorization
- API consumption
- CIAM
- software development lifecycle
- application builder practices
- security and performance monitoring

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/8143749?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)