# Outreach Specialist/Care Coordinator, Manager - Greater Chicago, Illinois

**Company**: Waymark
**Location**: Greater Chicago, IL
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $74,000 - $85,500
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/waymark/jobs/4712293005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bba32e0f-512

## Description

### About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. They partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive.

### About this Role

As the Outreach & Care Coordinator Manager for Waymark, you will lead outreach & care coordinators in the market. Reporting to the VP of Market Operations, you will have individual contributor responsibilities as an outreach & care coordinator as well as management responsibilities for a team as the market grows. This includes helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals.

### Key Responsibilities

- Provide direct supervision of the day-to-day activities of care coordinators in the market.

- Actively participate in the execution of daily care coordinator tasks alongside team members, such as patient outreach, patient care coordination, and provider communication.

- Lead and support care coordinators with adequate coaching, mentoring, and support to ensure competency and compliance with workflows.

- Work with fellow local lead roles and care team members to ensure seamless execution of cross-team workflows and projects.

- Review data dashboards to manage care coordinator performance relative to goals and identify strengths and opportunities.

- Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local care coordinators.

- Foster primary care provider partnerships through communications and meetings.

- Continuously build community partnerships through in-person or virtual meetings at community events.

- Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals.

- Foster an inclusive team environment, encouraging open communication, creativity, and knowledge sharing.

### Minimum Qualifications

- Deep commitment to improving healthcare for underserved populations.

- History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists, or similar roles.

- Strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations.

- Proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives.

- Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.

- Experience with healthcare data and/or Electronic Health Records.

### Preferred Qualifications

- Bachelor’s degree in health administration, health management, public health, business administration, or related field.

- Long-time resident of the Greater Chicago area and knowledgeable of MCO and community resources.

- Multilingual skills a plus.

### Benefits

- Stock Options

- Work-from-Home Stipend

- Incentive Program

- Medical, Vision, and Dental Coverage

- Life Insurance

- Paid Time Off

- Parental Leave

- Retirement Savings

- Commuter Benefits

- Professional Development Stipend

### Hiring Range

$74,000 - $85,500

## Skills

### Required
- Medicaid
- MCOs
- healthcare data
- Electronic Health Records
- Excel
- data analysis
- team management
- patient outreach
- care coordination

### Nice to have
- health administration
- health management
- public health
- business administration
- multilingual skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/waymark/jobs/4712293005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)