# Customer Success Associate

**Company**: Jeeves
**Location**: Mexico City
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.lever.co/tryjeeves/38be69ae-7461-4ec6-9f8a-acb632c4783c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-associate-bb9e62a4-c18/

## Description

We are seeking a motivated Customer Success Associate to support our global Customer Success Team in providing best-in-class customer support to Jeeves clients. This role will be hands-on and strategic, serving as the key point person for establishing and maintaining strong relationships, driving adoption, retention, and growth.

Responsibilities:

- Provide best-in-class support to our global portfolio

- Dedicate to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible

- Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear

- Incentivize spend increase to existing companies (portfolio management)

- Document processes and enhancements to the internal team

Requirements:

- 2+ years of experience in support roles

- Mandatory fluency in English and Spanish, Portuguese is a plus

- Preferable experience in Zendesk Platform/Hubspot

- Advanced communication skills (written and spoken)

- Curious about the details on how the business operates

- Self-starter, proactive, and highly motivated

- Team player and very hands-on

- Agile and able to pivot quickly with the changing environment

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Spanish
- Zendesk
- Hubspot
- Linear
- Advanced communication skills

### Nice to have
- Portuguese

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/tryjeeves/38be69ae-7461-4ec6-9f8a-acb632c4783c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)