# Technical Account Manager

**Company**: Yuno
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.lever.co/yuno/7b70c39b-970d-4b1a-8e67-cbb24ddb8034?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bb85793d-7f6

## Description

We are seeking a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America.

This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter.

Responsibilities:

- Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges

- Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation

- Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring

- Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value

- Partner with developers and senior engineers to provide strategic technical guidance and support solution design

- Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap

- Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth

- Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery

- Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

Requirements:

- Fluency in English

- 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments

- Proven track record of leading or mentoring technical teams

- Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger

- Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks

- Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent

- Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar

- Strong analytical, problem-solving, and project management skills

- Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects

- Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels

- Experience with ticketing systems is a plus

Benefits:

- Competitive Compensation

- Remote Work – You can work from everywhere!

- Home Office Bonus – A one-time allowance to help you create your ideal home office.

- Work Equipment

- Stock Options

- Health Plan wherever you are.

- Flexible Days Off

## Skills

### Required
- RESTful APIs
- SOAP
- JSON
- XML
- Postman
- Swagger
- HTML
- CSS
- JavaScript
- Golang
- Python
- Node.js
- Apache
- Nginx
- MySQL
- Oracle
- PostgreSQL
- MongoDB

### Nice to have
- ticketing systems

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/yuno/7b70c39b-970d-4b1a-8e67-cbb24ddb8034?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)