# Customer Operations Advisor

**Company**: HP Inc.
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Tlaquepaque-Jalisco-Mexico/Customer-Operations-Advisor_3168493-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bb68c53c-d21

## Description

We are seeking a Customer Operations Advisor to support the North American market. As a customer-facing role, you will be accountable for backlog management to support customer requirements and enable HP's financial objectives.

**Responsibilities:**

- Acts as a first point of contact for solving and delivering solutions to customer inquiries.

- Manages the backlog through digital tools and tracks end-to-end processes.

- Communicates order status and process improvement opportunities.

- Engages and drives conversations with internal teams and external customers to solve business process issues.

- Provides data-based solutions and recommendations to drive business decisions.

- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.

- Drives cross-functional metric actions and increases Total Customer Experience (Speed, Predictability).

- Complies with all HP regulatory policies.

- Influences processes and teams to accelerate cash flow.

**Education and Experience Required:**

- First-level university degree or equivalent experience.

- Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

**Knowledge and Skills:**

- Self-driven mindset.

- Strong and assertive communication skills, with the ability to convey impact messages clearly (verbal and written).

- Mastery in English.

- Problem-solving with an analytical mindset.

- Efficient time management and clear prioritization structure.

- S4-SAP, Order To Cash processes knowledge are preferred.

- Intermediate knowledge of Microsoft Office (Excel, PowerPoint, etc.).

- Emotional intelligence, growth mindset, and resiliency.

- Strong teamwork.

## Skills

### Required
- English
- analytical mindset
- problem-solving
- communication skills
- time management
- prioritization
- Microsoft Office

### Nice to have
- S4-SAP
- Order To Cash processes

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Tlaquepaque-Jalisco-Mexico/Customer-Operations-Advisor_3168493-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)