# Arizona Certified Pharmacy Technician

**Company**: Express Scripts Pharmacy, a division of Evernorth Health Services, part of The Cigna Group
**Location**: Tempe, AZ
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Tempe-AZ/Pharmacy-Technician---Returns---Express-Scripts---Tempe--AZ_26013093?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/arizona-certified-pharmacy-technician-bb4eea06-538/

## Description

We are seeking an experienced Arizona Certified Pharmacy Technician to work onsite at our Tempe Fulfillment Center. As a Pharmacy Technician, you will provide exceptional service and support related to medication returns, patient inquiries, and returns processing activities.

Responsibilities:

- Provide professional outbound communication to patients while maintaining department quality and compliance standards.

- Research, evaluate, and process returned medications and prescription packages to determine appropriate resolution pathways.

- Accurately document patient interactions, return details, and resolution activities within designated systems.

- Maintain and support daily Clerk Room operations, including Resends, Pharmalink activities, and Hazmat workflows.

- Process credits and return-related transactions within established authorization guidelines.

- Process incoming mail and returned prescription shipments.

- Utilize multiple systems and resources to investigate and resolve patient and operational issues efficiently.

- Protect patient privacy and confidential health information in accordance with HIPAA and company policies.

- Adapt to changing business needs and support multiple Returns Room functions as required.

- Demonstrate a commitment to continuous learning by developing proficiency across all major Returns Room responsibilities.

- Support team objectives and participate in other departmental assignments as needed.

Qualifications:

- AZ Pharmacy Technician License and PTCB Required

- Previous customer service, healthcare, pharmacy, operations, or administrative experience

- Knowledge of Microsoft Office applications and data entry processes

- Strong attention to detail and analytical problem-solving abilities

- Excellent verbal and written communication skills

- Ability to interact professionally with patients and colleagues at all levels

- Strong organizational and time-management skills

- Ability to prioritize multiple tasks in a fast-paced environment

- Ability to work independently while contributing to team goals

Physical Requirements:

- Ability to lift and move items weighing up to 25 pounds.

- Frequent mobility throughout the work area.

- Ability to stoop, kneel, crouch, bend, and twist during the performance of daily job duties.

- Ability to perform computer-based work and data entry for extended periods.

Benefits:

- Health coverage effective day 1 (including medical, dental, vision)

- Holiday and PTO day pay

- 401K with company match

- Tuition reimbursement

- Fun, friendly and unique culture – bring your whole self to work every day!

- Growth and advancement potential

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## Skills

### Required
- Microsoft Office
- data entry
- analytical problem-solving
- verbal and written communication
- organizational and time-management

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Tempe-AZ/Pharmacy-Technician---Returns---Express-Scripts---Tempe--AZ_26013093?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)