# FinCrime Quality Senior Specialist

**Company**: Wise
**Location**: Hyderabad, India
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000161468494-fincrime-quality-senior-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fincrime-quality-senior-specialist-bb200d0a-221/

## Description

We’re looking for a FinCrime Quality Senior Specialist to join our growing team in Hyderabad, India. As a FinCrime Quality Senior Specialist, you will empower and support the QC team, ensuring that quality processes and operational efficiency are consistently maintained and improved.

## Responsibilities

- Perform Check-the-Checker (CTC) reviews and organise calibration sessions to uphold and elevate the quality standards of the team

- Provide constructive feedback to QC Specialists for performance improvement and ensure QC teams remain consistent

- Identify repeated errors and compliance risks and escalate to compliance oversight from CTC and regular quality reviews

- Manage and respond to QC review disputes and make necessary corrections if needed

- Review and close disputes in a timely manner and respond to Operations accordingly

- Demonstrate attention to detail to objectively review cases and provide feedback that is constructive and considers the operational agent’s perspective

- Arrange and lead calibration sessions for QC Specialists

- Own calibration sessions and ensure team alignment on how to use the Quality Control Framework for consistent reviews and results

- Organise and run bi-weekly calibration sessions, assess how well the team is calibrated, work with peers to ensure all teams (including internal/vendor) are calibrated

- Maintain comprehensive documentation on calibration discussions, including cases calibrated, final decisions, and action items proposed

- Collaborate on difficult cases and contribute constructively to discussions to improve alignment and performance across the team

- Make well-informed decisions and uphold grading guidelines in situations where consensus is challenging to achieve

## Training & Mentoring

- Assist in onboarding new joiners and mentoring specialists

- Create structured training plans that help new employees understand the QC processes and their specific roles

- Prepare and lead training sessions that might include job-specific skills, software tutorials

- Equip new joiners with domain-specific knowledge

- Ensure newcomers receive all necessary materials, such as manuals, guidelines, and access to online resources

- Act as a mentor to new employees, offering support and guidance

- Introduce new joiners to key team members and stakeholders within the organisation

- Evaluate the knowledge, skills, and capabilities of new team members to determine their readiness to undertake their roles and responsibilities (accreditation)

- Facilitate knowledge transfer sessions to share expertise, industry insights, and lessons learned with team members

## Qualifications

- At least 1 year of experience in a FinCrime, Quality Control, or Quality Assurance role

- Knowledge of procedures and processes, staying up-to-date, and understanding Wise's products, tools, and policies

- Proactive problem-solving skills, identifying and addressing issues to implement improvements that benefit customers and the team

- Customer-centric approach, prioritising customer satisfaction and advocating for their needs within the organisation

- Adaptability, readily accepting change and quickly integrating new processes while maintaining quality

- Strong communication skills, tailoring communication to suit diverse audiences with clarity and respect

- Data-driven decision-making, leveraging data to inform actions and enhance impact

- Taking ownership, fully committing to tasks and consistently striving to meet or exceed KPIs

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## Skills

### Required
- FinCrime
- Quality Control
- Quality Assurance
- problem-solving
- communication
- data analysis

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000161468494-fincrime-quality-senior-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)