# Customer Success Manager

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Customer-Success-Manager--Senior-Manager--BtoC-_JR362718?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bb13daf7-38c

## Description

We are seeking a Customer Success Manager (CSM) to partner with customers on a Signature support plan. The CSM will leverage deep business, industry, and product knowledge to drive value realization through Salesforce products and maximize return on investment (ROI).

**Responsibilities:**

- Strategic Partnership & Roadmap Planning: Gather customer business and technical goals, and develop and execute an adoption path and enablement plan that accelerates goal achievement based on current-state analysis.

- Product Adoption & Governance: Drive adoption by leveraging functionality across all Salesforce Clouds and products, and guide customers on org strategy, governance, and change management best practices.

- Orchestration & Risk Management: Plan and drive support plans tailored to customer expectations, assigning and coordinating internal resources as needed.

- Executive Communication: Build executive-level relationships with decision makers, leading toward stable operations and business impact.

**Requirements:**

- Background in business consulting, customer success management, or technical account management.

- Knowledge sufficient to explain technical products.

- Smooth communication skills with customer executive leadership.

- Fluent in Japanese.

- Leadership skills to orchestrate across internal and external stakeholders.

**Nice to Have:**

- Deep expertise in a specific industry, line of business, or cloud.

- Proven track record as a Trusted Advisor driving business value for customers.

- Ability to communicate effectively at the C-level, facilitate difficult discussions, and handle objections.

- Deep understanding of Salesforce product and platform features, as well as governance and enterprise architecture.

- Basic English reading comprehension.

## Skills

### Required
- Business Consulting
- Customer Success Management
- Technical Account Management
- Japanese

### Nice to have
- Salesforce
- Governance
- Enterprise Architecture
- English

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Customer-Success-Manager--Senior-Manager--BtoC-_JR362718?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)