# Customer Experience Customer Success Specialist - Security

**Company**: Cisco
**Location**: Minato, Japan
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist---Security_2026840?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bafdf823-8d3

## Description

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.

You will manage adoption for a significant-size portfolio of customers, often involving complex or multi-product and multi-technology deployments, across an architecture; may leverage knowledge of adjacent architectures and draw on AI-tools to predict adoption challenges and optimize strategy.

Key responsibilities include:

- Designing and delivering broad, sophisticated enablement initiatives across large audiences and multiple architectures

- Building internal champions within customer organizations, and interacting with diverse stakeholders, enhancing relationships to drive mutual growth

- Owning TAP creation and execution, coordinating across internal teams and partners to ensure adoption activities are timely, relevant, and measurable

- Managing customer expectations by setting AI-informed goals for sessions and collaborating with global teams to deliver consistent support

- Using telemetry and usage data to identify gaps in adoption, and proactively engaging customers to address them

- Providing input on product enhancements by collecting and sharing feedback with relevant teams, while promoting data tools for ongoing value

Minimum qualifications:

- Bachelor's + 7 years of related experience, or Master's + 4 years of related experience, or PhD + 1 year of related experience, or equivalent relevant work experience

- Professional level (e.g., CCNP) or equivalent relevant certification expected

## Skills

### Required
- AI
- Cisco technologies
- technical adoption planning
- customer success

### Nice to have
- CCNP
- data analysis
- product development

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist---Security_2026840?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)