# Service & Engagement Executive Team Leader

**Company**: Target
**Location**: Abilene, TX
**Experience**: executive
**Job type**: full-time
**Salary**: $64,000.00 - $128,000.00
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/3710-Ridgemont-Dr-AbileneTX-79606-2726/Executive-Team-Leader-Service---Engagement--Assistant-Manager-Front-End---Abilene--TX_R0000480805?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/service-and-engagement-executive-team-leader-baf23b05-7f3/

## Description

The Service & Engagement Executive Team Leader role at Target provides the opportunity to build and develop skills for a career while helping guests discover the joy of everyday life.

The pay range for this role is $64,000.00 - $128,000.00, with benefits including comprehensive health benefits, 401(k), employee discount, and paid time off.

Responsibilities:

- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations

- Drive total store sales and understand the role in sales growth and how departments and team contribute to and impact total store profitability

- Anticipate staffing needs, talent plan and recruit – both long and short term

- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences

- Engage in consistent and meaningful development conversations throughout critical touch points within Service and Engagement Team leader career path

- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture

- Establish a culture of accountability through clear expectations and performance management

- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas

- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring the team understands and feels supported to make things right for the guest

- Own schedules that follow scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends

- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales

- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences

- Be the champion of physical and digital offerings to ensure the team can inform, educate and promote the suite of benefits, features and offerings that reward guests and/or enhance their shopping experience

- Expect and enable the team to stay up-to-date on upcoming major promotions, brand launches and events

- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience

- Lead the team to deliver an efficient and hassle-free guest pick-up experience

- Work a schedule that aligns to guest and business needs

- Demonstrate a culture of ethical conduct, safety and compliance

- As a key carrier, follow all safe and secure training and processes

- Address store needs

- All other duties based on business needs

Requirements:

- 4-year degree or equivalent experience

- Strong interpersonal and communication skills

- Strong business acumen

- Manage conflict, lead and hold others accountable

- Relate well with and interact with all levels of the organization

- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis

- Learn and adapt to current technology needs

- Manage workload and prioritize tasks independently and with a team

- Access all areas of the building to respond to guest or team member issues

- Interpret instructions, reports and information

- Scan, handle and move merchandise efficiently and safely

- Accurately handle cash register operations and cash transactions

- Flexible work schedule and regular attendance necessary

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## Skills

### Required
- guest service
- business acumen
- communication
- conflict management
- problem analysis
- decision making
- financial analysis
- quantitative analysis
- technology adaptation
- time management

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/3710-Ridgemont-Dr-AbileneTX-79606-2726/Executive-Team-Leader-Service---Engagement--Assistant-Manager-Front-End---Abilene--TX_R0000480805?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)