# Lead, IT Service Operations

**Company**: S&P Global
**Location**: Dallas, TX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $125,000 – $155,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/New-York-NY/Lead--IT-Service-Operations_330756?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_bad8e239-1b9

## Description

As a Cloud Engineer, you'll be part of a global team managing client and internal environments hosted in AWS for enterprise-grade applications in the Corporate Actions & Custody domain. The team handles infrastructure and automation for continuous integration and delivery in client cloud and internal environments.

The role involves:

- Managing UNIX/Linux systems and technologies, including shell scripting, OS configuration, and troubleshooting

- Working with Java ecosystem, JEE applications, and application servers like JBoss, Oracle WebLogic, IBM WebSphere

- Understanding messaging-oriented middleware, especially JMS (e.g., IBM MQ, Active MQ)

- Hands-on experience with AWS cloud, specifically AWS Cloud Formation, Azure DevOps, Terraform, and configuration and deployment management in a scripting language

- Supporting high uptime/high availability (24x7) systems

- Prior experience with incident management/ticketing systems (e.g., Jira, ServiceNow) and workflows

- Experience with source control systems (e.g., GitHub) – branching, hook scripting, access control, backup & recovery

- Good knowledge of cloud computing concepts

Additionally, experience with GenAI tools (e.g., ChatGPT), prompt engineering, or using AI to automate documentation, scripting, monitoring is a plus.

The ideal candidate has:

- 9+ years of experience as a cloud engineer

- Strong problem-solving skills with a growth mindset and openness to AI-powered innovation

- Excellent communication and cross-functional collaboration abilities

- Ability to manage priorities and meet deadlines in a fast-paced environment

- Occasional outside support hours will be required as part of an on-call rota to provide 24/7 cover

The compensation package includes:

- Anticipated base salary range: $125,000 – $155,000

- Annual incentive plan

- Additional benefits, including health & wellness, flexible downtime, continuous learning, invest in your future, family-friendly perks, and beyond the basics

## Skills

### Required
- UNIX/Linux systems
- Java ecosystem
- JEE applications
- messaging-oriented middleware
- AWS cloud
- cloud computing concepts
- source control systems

### Nice to have
- GenAI tools
- prompt engineering
- AI-powered automation
- observability tooling
- Splunk
- Datadog
- Springboot

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Source: [Apply at spgi.wd5.myworkdayjobs.com](https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/New-York-NY/Lead--IT-Service-Operations_330756?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)