# Operations Coordinator (Launch Ops) **Company**: SEEK **Location**: North Sydney, New South Wales **Work arrangement**: hybrid **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://jobs.smartrecruiters.com/SEEK/744000157332736-operations-coordinator-launch-ops-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_bacfa4db-c7b ## Description SEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials, and documents. We are looking for an Operations Coordinator to join our Launch Ops team and help bring new SEEK Pass products, features, and improvements to life. As the Operations Coordinator, you will support the successful delivery of changes across SEEK Pass products, features, tools, projects, and workflows. Working closely with the Launch Ops team and reporting to the Operations Manager, you will contribute to activities across the full change lifecycle, including scoping, operational validation, readiness, Early Access, hypercare, documentation, training, and business-as-usual handover. You will help ensure launches are operationally ready by reviewing workflows, gathering feedback, maintaining accurate launch information, preparing practical resources, and identifying risks as well as opportunities for improvement. You will get to see how products come together, understand what happens behind the scenes, and play an important role in making every launch better than the last. Reporting to the Operations Manager, you will have the support to learn, the space to ask questions, and the opportunity to take ownership of meaningful work. **What makes this role exciting?** - Be part of what's next: Get early exposure to new products, features, and improvements before they reach our users - Make a real impact: Help identify challenges early, improve user experience, and set operational teams up for success - Connect people and ideas: Collaborate with teams across the business and help turn complex changes into practical solutions - Grow skills that travel: Build hands-on experience across product development, operational readiness, testing, and launch delivery - Improve how work gets done: Bring a fresh perspective, simplify processes, and contribute to smarter, more scalable ways of working **You will contribute to the successful delivery of new products, features, and operational changes by:** - Supporting launch readiness through planning, coordination, stakeholder follow-up, and tracking key actions, decisions, dependencies, and risks - Testing and validating new products, features, and workflows to understand the end-to-end customer and operational experience, identify edge cases, and recommend improvements - Supporting Early Access and hypercare activities by monitoring performance, gathering feedback, and escalating issues that may impact our users or operational teams - Collaborating across teams including Product, Engineering, and Operations to ensure operational requirements, risks, and dependencies are understood and addressed - Creating operational documentation and training materials, including process guides, FAQs, communications, and support resources that help teams prepare for change - Using feedback, operational insights, and data to identify opportunities to improve customer experiences, operational processes, and future launches - Supporting business-as-usual handover activities, ensuring teams have the knowledge, ownership, and processes required for ongoing success - Driving continuous improvement by identifying opportunities to simplify processes, improve operational tooling, and increase scalability **QUALIFICATIONS:** - Experience in operations, customer support, project coordination, service delivery, or a similar role - Strong organisational skills, attention to detail, and the ability to manage multiple priorities - Excellent communication and stakeholder management skills, with the ability to simplify complex information - A practical, solutions-focused approach to problem-solving and continuous improvement - Curiosity, adaptability, and enthusiasm for learning new products, technologies, and ways of working - Strong customer focus and an appreciation of how operational decisions influence the customer experience - The ability to work independently, exercise sound judgement, and know when to seek support or escalate issues - A collaborative mindset and a proactive approach to getting things done **It would be advantageous if you also have** - Experience in a technology business, start-up, or scale-up environment - Exposure to agile software development, product launches, or cross-functional project delivery - Experience with operational tooling, ticketing systems, documentation platforms, or process improvement initiatives - Familiarity with data reporting or visualisation tools such as Power BI, Tableau, Databricks, or similar - Experience improving workflows, knowledge management, self-service tools, or operational processes - An interest in AI, automation, and emerging technologies that can improve operational efficiency and customer experience - A relevant tertiary qualification or equivalent practical experience ## Skills ### Required - operations - customer support - project coordination - service delivery - organisational skills - communication - problem-solving - continuous improvement - customer focus - collaborative mindset ### Nice to have - technology business - start-up or scale-up environment - agile software development - product launches - cross-functional project delivery - operational tooling - ticketing systems - documentation platforms - process improvement initiatives - data reporting - visualisation tools - Power BI - Tableau - Databricks - AI - automation - emerging technologies --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SEEK/744000157332736-operations-coordinator-launch-ops-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)