# Tactical Collection Support Officer

**Company**: National Crime Agency
**Location**: Bristol, South West
**Work arrangement**: onsite
**Salary**: GBP 37,428 per year
**Category**: IT
**Industry**: Aerospace & Defence

**Apply**: https://www.jobsgopublic.com/job/tactical-collection-support-officer-116125?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/tactical-collection-support-officer-bab66374-22b/

## Description

You will deliver an effective, efficient and high-quality digital service through the continuous development and support of NCA's Digital Forensic Tactical Collection capability.

You will be a key member of the Forensic Services' Digital Innovation team, providing technical administration, support and quality assurance of our national Tactical Collection mobile device examination 'Kiosks'.

**Responsibilities:**

- Provide technical support for our national Tactical Collection mobile device examination 'Kiosks'

- Respond to queries and provide advice and escalation if required

- Coordinate training and competency assessments for Kiosk-trained staff

- Contribute to the development, implementation and maintenance of quality standards (ISO 17025)

- Engage with Forensic and Investigations teams to promote and support the use of Tactical Collection capabilities

- Establish and maintain positive relationships with internal and external stakeholders

**Person Specification:**

- IT Skills: Ability to confidently work with M365 and learn other applications and programs as required

- Data Analysis: Ability to extract and interpret data/information and produce statistical reports

- Customer Service: Provide technical advice and guidance to the Forensic Services Department and trained operators

- Managing Priorities Effectively: Strong ability to plan ahead, manage competing demands, remain organised and adapt to change

- Problem Solving: Assist the Digital Forensics capability development

- Communication: Convey information clearly and effectively through written and verbal communication

**Benefits:**

- Salary of £37,428 per year

- £10,842 contribution towards Civil Service Defined Benefit Pension scheme

- 26 days annual leave, rising to 31 on completion of 5 years continuous service

- Flexible working, including flexi-time, compressed hours and job sharing

- Family friendly policies

- Learning and Development opportunities

- Interest-free loans and advances

- Housing schemes - Key Worker status

- Discounts and Savings with various services

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## Skills

### Required
- M365
- data analysis
- customer service
- problem solving
- communication

### Nice to have
- Foundation level certification in Digital Forensics

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/tactical-collection-support-officer-116125?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)