# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: St. Leonards-On-Sea, East Sussex
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400095124?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-online-baa88a0d-559/

## Description

Be the first to apply for the Customer and Trading Manager - Online role at Sainsbury's Supermarkets Ltd, located in St. Leonards-On-Sea, East Sussex, United Kingdom.

The successful candidate will be responsible for planning and orchestrating the delivery of an online picking and delivery team to ensure the success of the in-store online service. They will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

Key responsibilities include:

- Planning and orchestrating the delivery of an online picking and delivery team

- Engaging and coaching a large team of shoppers and drivers

- Collaborating with other managers to ensure the success of the shopping experience

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

The ideal candidate will have previous line management responsibilities in a fast-paced, operational environment, provide brilliant customer service, and coach a team to do the same. They will also have experience in managing disciplinaries, performance issues, and other employee relations issues.

In return, Sainsbury's Supermarkets Ltd offers a competitive salary, ranging from £31,700, depending on experience, as well as a range of benefits, including:

- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided in stores

- Generous holiday entitlement, maternity, and paternity leave

- Pension matching 4-7.5% of contributions

- Sainsbury's share scheme

- Wellbeing support, including emotional support, counselling, legal, and financial advice

- Colleague networks and Cycle to Work scheme

The company is committed to being a truly inclusive retailer, providing a range of development opportunities, including mentorship, training, and career progression pathways.

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## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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