# Contact Centre Service & Sales Representative, Outbound (Telesales)

**Company**: International Wealth & Premier Banking at HSBC
**Location**: Ho Chi Minh
**Category**: Sales
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774611665176?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_baa83d79-e3d

## Description

Join HSBC as a Contact Centre Service & Sales Representative - Outbound (Telesales) in Ho Chi Minh, Vietnam. You'll conduct outbound telemarketing calls to sell suitable financial products, achieve daily KPIs, and meet or exceed monthly performance expectations.

Principal Accountabilities:

- Conduct outbound telemarketing calls with the objective of selling suitable financial products

- Achieve daily KPIs (e.g., talk-time, submissions) and meet or exceed monthly performance expectations (PE)

- Identify and maximize sales opportunities through effective customer engagement and needs-based selling

- Offer value-added products and services based on customer needs analysis and ensure customer understanding of those products

- Deliver what is promised in line with customer expectations

- Provide excellent customer service

- Own and resolve issues and understand how and when to escalate

- Act as a role model for HSBC Group values

- Value diversity amongst team members

- Act as a mentor to assist new joiners as required

- Adhere to call scripts, sales guidelines, and process requirements to ensure compliance

- Remain compliant with and ensure awareness of Audit and Group requirements and other internal guidelines

Qualifications:

- Bachelor's Degree in any major

- Fluent in Vietnamese; good English capability is an added advantage

- Proven ability to work under pressure and meet sales KPIs in a fast-paced environment

- Sales-oriented, flexible, customer-centric, and able to thrive in a team environment seeking feedback and open to development

- Strong interpersonal, communication, sales skills with the ability to engage with customers effectively

- Strong competency in Microsoft Office

- Display patience and empathy in handling customer requests

## Skills

### Required
- Microsoft Office
- sales skills
- communication skills
- interpersonal skills
- customer service

### Nice to have
- English language proficiency

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774611665176?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)