# Executive Assistant to the Chief Customer Experience Officer

**Company**: BambooHR
**Location**: Draper, UT
**Work arrangement**: onsite
**Experience**: executive
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/bamboohr17/jobs/6205567004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ba9a0718-a3c

## Description

We are seeking a highly skilled, proactive Executive Assistant to serve as a trusted partner to our Chief Customer Experience Officer. This role extends well beyond traditional administrative support. You will help transform customer data, organizational updates, and early ideas into executive-ready insights and materials while keeping a complex, fast-moving organization aligned.

Responsibilities:

- Strategic Executive Partnership: Serve as a trusted partner to the Chief Customer Experience Officer, anticipating needs and proactively advancing priorities.

- Develop a strong understanding of company strategy, the customer journey, customer segments, strategic accounts, retention drivers, and key customer metrics.

- Help prioritize the executive's time based on customer and business impact.

- Executive Presentations and Communications: Partner on Board, Executive Team, QBR, annual planning, customer health, retention, churn, Voice of the Customer, and customer journey presentations.

- Synthesize complex information into clear narratives.

- AI and Customer Intelligence: Use approved AI tools to improve the quality and speed of executive work.

- Synthesize customer feedback, survey comments, meeting notes, support trends, and other approved data sources to identify themes and emerging issues.

- Business and Financial Support: Build familiarity with Customer Experience budgets, forecasts, headcount, retention performance, customer health metrics, and revenue impact.

- Support budget reviews and financial discussions.

- Executive Operations and Customer Readiness: Strategically manage a complex calendar.

- Coordinate executive travel, customer meetings, site visits, leadership sessions, planning meetings, offsites, and customer events.

Requirements:

- Significant experience supporting a C-suite executive or senior business leader in a fast-paced organization.

- Exceptional judgment, discretion, organization, and attention to detail.

- Strong business acumen.

- Demonstrated experience developing or improving executive-level presentations and communications.

- Confidence using AI tools.

- Advanced proficiency with Google Workspace or Microsoft Office.

- Excellent written and verbal communication skills.

- A proactive mindset and a track record of identifying gaps, solving problems, and moving work forward without requiring constant direction.

## Skills

### Required
- AI tools
- Google Workspace
- Microsoft Office
- business acumen
- communication skills
- problem-solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/bamboohr17/jobs/6205567004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)