# Senior Media Delivery Operations Specialist

**Company**: Disney Entertainment and ESPN Product & Technology
**Location**: Santa Monica, CA
**Experience**: senior
**Job type**: full-time
**Salary**: $80,700 to $108,100 per year
**Category**: Operations
**Industry**: Technology

**Apply**: https://disney.wd5.myworkdayjobs.com/en-US/disneycareer/job/Santa-Monica-CA-USA/Sr-Media-Delivery-Ops-Specialist_10152515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ba479fc5-043

## Description

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organisation of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney's media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for their businesses. They are storytellers and innovators, creators and builders, entertainers and engineers. They work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

The Platform Operations team within Disney Entertainment & ESPN Product & Technology provides Tier 2 operational support for Disney's direct-to-consumer platforms, including Disney+, Hulu, and ESPN+. The team ensures the accuracy, reliability, and operational health of platform-level systems supporting metadata, artwork, and content presentation across the DTC ecosystem.

As a Senior Media Delivery Operations Specialist, you will work among a small team responsible for identifying, troubleshooting, triaging, and improving upon an array of complex metadata, artwork, and systems challenges.

Responsibilities:

- Serve as Tier 2 operational support for metadata, artwork, and platform services impacting Disney+, Hulu, and ESPN+.

- Partner with Product and Engineering teams to understand platform behaviours, operational requirements, and system dependencies.

- Drive operational needs related to digital supply chain initiatives, platform tooling, and content business priorities.

- Act as a reliable operational point of contact during platform-level issues, ensuring timely engagement and resolution.

- Independently investigate and troubleshoot complex metadata, artwork, and platform system issues affecting content availability or presentation.

- Analyse trends, recurring failures, and systemic issues to identify root causes and recommend corrective actions.

- Create, manage, and document incidents and remediation efforts, clearly communicating impact, status, and resolution.

- Escalate issues appropriately to engineering teams, providing detailed technical context and operational findings.

- Support on-call rotations and respond to off-hours incidents as needed to maintain platform reliability.

- Maintain and update operational documentation, runbooks, and troubleshooting guides to reflect current workflows.

- Support onboarding and training of new team members, sharing subject-matter expertise and best practices.

- Serve as a knowledgeable resource for peers, helping resolve questions and reinforce standards.

- Promote adherence to established procedures, escalation paths, and operational expectations.

Basic Qualifications:

- Minimum of 5 years related work experience.

- Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar.

- Demonstrated experience supporting digital media platforms, metadata systems, or content operations in a production environment.

- Strong working knowledge of metadata and artwork workflows for VOD and live content.

- Experience troubleshooting complex operational issues across platform services and content systems.

- Familiarity with JSON and XML structures and formatting.

- Experience interacting with APIs or API documentation (e.g., Swagger).

- Proven ability to manage multiple priorities in a fast-paced operational environment.

- Strong analytical, organisational, and communication skills.

- Ability to work independently with minimal supervision and exercise sound operational judgment.

The hiring range for this position in Santa Monica, CA is $80,700 to $108,100 per year.

## Skills

### Required
- metadata
- artwork
- platform services
- JSON
- XML
- API documentation
- troubleshooting
- analytical skills
- organisational skills
- communication skills

### Nice to have
- VOD packaging and delivery standards
- MDDF
- ADI
- SQL
- media operations
- platform operations
- reliability-focused teams

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Source: [Apply at disney.wd5.myworkdayjobs.com](https://disney.wd5.myworkdayjobs.com/en-US/disneycareer/job/Santa-Monica-CA-USA/Sr-Media-Delivery-Ops-Specialist_10152515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)