# (English C1) Technical Support Consultant (4-Month Cooperation, global)

**Company**: SupportYourApp
**Location**: Durban, KwaZulu-Natal
**Work arrangement**: remote
**Experience**: mid
**Job type**: Contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/04A37F4434?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ba379024-5c5

## Description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

We operate globally, supporting clients in 60 languages across diverse industries.

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration.

**Responsibilities:**

- Provide technical support via email and chat in a professional and efficient manner;

- Troubleshoot product issues and guide customers through solutions step-by-step;

- Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;

- Ask the right questions to understand and diagnose the problem;

- Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;

- Document customer interactions and troubleshooting steps clearly;

- Escalate complex or unresolved technical issues when necessary;

- Provide a positive, patient, and professional customer experience;

- Manage multiple conversations efficiently while maintaining accuracy and quality.

**Requirements:**

- Excellent English communication skills (at least C1 for both spoken and written);

- At least 1 year of experience in technical customer support role;

- Previous video support experience would be a plus;

- Tech-savvy mindset;

- Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;

- Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

**Benefits:**

- Flexible schedule;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Balance between project workload and personal time;

- Responsive leadership interested in your development;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

## Skills

### Required
- Technical Support
- Troubleshooting
- Problem-Solving
- Communication
- Analytical Thinking

### Nice to have
- Video Support

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/04A37F4434?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)