# Strategy & Program Management Intern, Fan Care Community Care - Summer 2027

**Company**: Electronic Arts
**Location**: Austin, Texas
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: Operations
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/es_ES/careers/JobDetail/Strategy-Program-Management-Intern-Fan-Care-Community-Care-Summer-2027/216184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b9ffcf0c-ca2

## Description

Electronic Arts' EA Experiences group focuses on delivering great experiences for its growing communities centred around world-renowned brands. The Fan Care team, specifically the Game Lifecycle Management team, works across various departments to align strategies that enhance fan experiences throughout a game's lifecycle.

As a Strategy & Program Management Intern, you will support the Game Lifecycle Manager Team within Fan Care. Your role involves working on strategic initiatives to improve collaboration among cross-functional teams and deliver exceptional fan experiences. You will help organise information, facilitate collaboration, and develop actionable recommendations.

**Responsibilities:**

- Support strategic planning and cross-functional initiatives across multiple EA game franchises.

- Partner with the Game Lifecycle Team to prepare workshops, document outcomes, and drive follow-up actions across partner teams.

- Gather and synthesise feedback into clear themes and actionable insights.

- Identify patterns, dependencies, and opportunities across multiple workstreams to support strategic decision-making.

- Create executive-ready templates that communicate complex information clearly.

- Maintain program documentation, action trackers, and strategic deliverables.

- Help improve team processes by identifying opportunities to streamline collaboration and making recommendations.

**Requirements:**

- Currently pursuing a Bachelor's or Master's degree in Business, Strategy, Customer Experience, Operations, Human-Centred Design, Analytics, Communication Science, or a related field. Must graduate no earlier than December 2027.

- Strong systems thinking and analytical skills.

- Excellent written communication and presentation skills.

- Ability to synthesise large amounts of qualitative and quantitative information into concise insights.

- Comfortable working in ambiguity and adapting to evolving priorities.

- Highly organised with strong attention to detail and follow-through.

- Proficiency with PowerPoint, Google Slides, Excel, or similar productivity tools.

**Preferred Qualifications:**

- Experience facilitating workshops or cross-functional collaboration.

- Familiarity with project or program management tools such as Miro, Jira, Asana, Airtable, or Confluence.

- Experience conducting research or analysing customer feedback.

- Passion for gaming, digital products, customer experience, or strategy.

**Benefits:**

Electronic Arts offers a comprehensive benefits package focused on physical, emotional, financial, professional, and community wellbeing. Benefits may include medical insurance, mental wellbeing support, pension plans, paid time off, family leave, free games, and more.

## Skills

### Required
- Business
- Strategy
- Customer Experience
- Operations
- Human-Centred Design
- Analytics
- Communication Science
- PowerPoint
- Google Slides
- Excel

### Nice to have
- Miro
- Jira
- Asana
- Airtable
- Confluence
- research
- customer feedback analysis

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/es_ES/careers/JobDetail/Strategy-Program-Management-Intern-Fan-Care-Community-Care-Summer-2027/216184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)