# Customer Success Manager

**Company**: Podium
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/podium81/jobs/8063639?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b9ec01e1-41c

## Description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

As a Customer Success Manager - SMB at Podium, you will be the main point of contact for our SMB clients, orchestrating a seamless onboarding experience and driving their ongoing success. You’ll work closely with cross-functional partners, including Sales, Product, Marketing, and Finance, to address customer needs, proactively mitigate churn, and bolster overall retention.

Responsibilities:

- Onboard multi-location, conduct training, and ensure the customers are completely connected to service offerings.

- Strategically maintain and manage a portfolio of customers to maximise product usage and reduce retention risk.

- Develop deep relationships within your portfolio to understand customer needs and offer value-based solutions using Podium’s range of products and services.

- Manage onboarding cohorts, ensuring they meet key metrics within established timeframes.

- Collaborate closely with the Sales team for complete transparency across the customer portfolio.

- Serve as a product expert, understanding setup requirements for each solution to drive meaningful customer outcomes.

Requirements:

- 1–3 years of CX/CS experience with a track record of managing a customer portfolio and focusing on retention.

- A deep understanding of the marketing technology industry and its key players.

- Account management experience that includes identifying at-risk customers, driving product adoption and usage, and activating existing clients.

- The ability to thrive in a constantly changing and evolving work environment.

- Outstanding presentation and communication skills.

- Excellent problem-solving skills, taking a consultative approach to find the best solutions.

Benefits:

- Real growth and transparent career development opportunities

- A unique product that makes an actual impact on the local businesses you love and support

- Attractive base + super and commissions package

- A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please

- Free snacks and drinks, which are always stocked up

- You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers

## Skills

### Required
- CX
- CS
- Account Management
- Marketing Technology
- Communication
- Problem-solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/podium81/jobs/8063639?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)