# Director of Account Management

**Company**: Canopy
**Location**: Draper, UT
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/canopytax/jobs/4478673009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b9cfef93-122

## Description

We are hiring a Director of Account Management to build and lead the next evolution of our customer-facing organization. You'll have the opportunity to continue to build the Account Management function, define processes, shape the customer journey, and scale a growing team of high-performing Account Managers.

Responsibilities:

- Build, lead, mentor, and scale the Account Management team from the ground up.

- Establish the Account Management strategy, including customer segmentation, engagement models, renewal & expansion motions, and success metrics.

- Own customer retention and expansion outcomes, partnering with Sales, Product, Support, and Marketing to deliver a seamless customer experience.

- Develop data-driven processes to monitor account health, anticipate risks, and identify growth opportunities.

- Implement and optimize AI-driven workflows to improve forecasting, customer insights, team efficiency, and communication quality.

- Meet regularly with strategic accounts to understand goals, deepen relationships, and drive continued product adoption.

- Collaborate cross-functionally to advocate for customer needs and inform product roadmap priorities.

- Work with RevOps to build reporting, dashboards, and forecasting models to track team performance and KPIs.

- Create training, playbooks, and onboarding programs to support AM team growth and quality.

- Establish a culture of accountability, continuous improvement, and excellent customer stewardship.

Requirements:

- 8+ years of experience in Account Management or Sales in a B2B SaaS environment.

- 5+ years of experience leading Account Management or Sales teams; experience building a team from scratch strongly preferred.

- Strong understanding of SaaS customer lifecycles, renewal and expansion motions, and account health measurement.

- Proven experience owning retention, churn mitigation, and expansion targets.

- Ability to leverage AI tools (e.g., for forecasting, insights, automation, and communication augmentation) to enhance team performance.

- Excellent leadership, coaching, and people development skills.

- Strong strategic thinking, operational rigor, and a bias toward action.

- Exceptional communication and relationship-building abilities.

- Bachelor’s degree or equivalent experience.

Benefits:

- Flexible Paid Time Off

- Health Benefits - including Medical, Dental, and Vision and an HSA Match.

- 401(k) - we match 100% up to 3% of your contribution.

- Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

- Paid New Parent Leave & Birthing Parent Leave

- Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

- Nectar - our peer-to-peer recognition program

- Company Events

- ERG Committees

- Fully-stocked kitchen

## Skills

### Required
- Account Management
- Sales
- B2B SaaS
- AI-driven workflows
- Leadership
- Coaching
- Strategic thinking

### Nice to have
- Experience working with accounting, fintech, or workflow automation products
- Experience leading teams through rapid scale or high-growth environments

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/canopytax/jobs/4478673009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)