# Forward Deployed Engineer (FDE) — AI & Solutions

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Singapore-Singapore/Forward-Deployed-Engineer_R35121?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b9ccacef-3a0

## Description

Join Zendesk's Technical Presales team as a Forward Deployed Engineer (FDE), a hybrid role combining software engineering and strategic consulting. You'll work with strategic customers to design, build, and deliver production-grade AI solutions that provide measurable ROI.

**Responsibilities:**

- Lead end-to-end technical delivery of AI agent and LLM-powered solutions

- Build production-grade integrations and custom connectors

- Troubleshoot and resolve escalated technical blockers

- Collaborate with Sales engineering and product teams to map undocumented systems and implement solutions

- Translate customer learnings into product feedback and prioritized roadmap items

**Requirements:**

- 5+ years of software engineering experience

- Proficient in Python and JavaScript/TypeScript

- Experience with cloud platforms (AWS/GCP/Azure) and containerized deployments

- Hands-on experience deploying or integrating LLM-based solutions in production

- Comfortable working onsite with customers and traveling up to 50%

**Preferred Qualifications:**

- Prior FDE, Professional Services, Solutions Engineering, or Technical Account Management experience

- Experience with specific LLM tooling and frameworks

- Familiarity with Zendesk products and APIs

- Background in observability and operationalization of ML/AI

- Experience with data governance, PII handling, and enterprise security/compliance constraints

**Benefits:**

- Competitive salary

- Hybrid work environment

- Opportunities for growth and development

## Skills

### Required
- Python
- JavaScript/TypeScript
- cloud platforms (AWS/GCP/Azure)
- LLM-based solutions
- software engineering

### Nice to have
- FDE experience
- Professional Services experience
- Solutions Engineering experience
- Technical Account Management experience
- LLM tooling and frameworks
- Zendesk products and APIs
- observability and operationalization of ML/AI
- data governance
- PII handling
- enterprise security/compliance constraints

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Singapore-Singapore/Forward-Deployed-Engineer_R35121?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)