# Senior Manager - Business Relationship

**Company**: Prudential
**Location**: Kuala Lumpur
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Manager---Business-Relationship_26080209?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b9bb0ad6-96c

## Description

Prudential's purpose is to be partners for every life and protectors for every future.

As a Senior Manager - Business Relationship, you will act as a one-stop service point to represent Global Technology Operations on service level and support.

**Key Responsibilities:**

- Manage complex relationships and priority clashes among diverse groups.

- Interact with business unit management teams, officers, and representatives to assist them in resources outsourced to GTO.

- Address issues with impact beyond own team based on knowledge of related disciplines.

- Manage and oversee delivery by third-party vendors.

- Manage the specification, construction, and integration of deliverables from internal technical teams and external vendors to local business units.

- Track projects to the agreed schedule and report on progress and status.

**Manage Deliverable:**

- Conduct presentations that demonstrate corporate service delivery management capabilities and implementation of best practices.

- Implement short- and long-term information technology (IT) solutions that meet the organization's needs.

- Solicit client feedback on service delivery expectations and project performance.

**Minimum Job Requirement:**

- A degree in IT, Engineering, or a related area.

- Excellent communication and interpersonal skills, fluent in both speaking and writing English.

- 8-12 years of solid IT working experience.

- At least 2 years of experience in managing a team of 5-10 IT managers/technical resources.

- Supporting insurance systems would be an added advantage.

- Ability to work under pressure and remain calm and cooperative.

- Strong customer service orientation with the ability to work with and influence customers in a proactive and constructive manner.

- 4 or more years of project management experience.

- Experience in managing vendor relationships with a focus on deliverables management.

## Skills

### Required
- IT
- Engineering
- Project Management
- Vendor Management
- Communication
- Interpersonal Skills

### Nice to have
- Insurance Systems

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Manager---Business-Relationship_26080209?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)