# Production Support Associate

**Company**: Deutsche Bank
**Location**: Arlington, 901 N. Glebe Road
**Experience**: senior
**Job type**: full-time
**Salary**: $102,086.00 - $129,500.00/year
**Category**: IT
**Industry**: Finance

**Apply**: https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Arlington-901-N-Glebe-Road/Production-Support-Associate_R0455580?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b9b183f6-291

## Description

Deutsche Bank USA Core Corporation seeks a Production Support Associate in Arlington, VA to provide L2 support for Security Operations Centers applications.

Responsibilities:

- Perform troubleshooting and debugging across Linux, Solaris, and AIX environments

- Analyze system logs through Splunk dashboards to identify incidents

- Monitor process states using ITRS Geneos

- Leverage alerting dashboards and inter-service dependency insights to execute runbook-driven mitigations and ensure platform stability

- Execute end-to-end application production operations incident and application service delivery service request workflows

- Perform root cause analysis (RCA) and implement corrective and preventive actions (CAPA)

- Support critical severity application production incidents

- Review and initiate change records

- Conduct impact and conflict analysis

- Validate implementation and rollback procedures

- Execute post-change deployment verification

- Perform systems health checks post production deployment

- Plan and execute server upgrades and application patching activities

- Support Disaster Recovery (DR) testing

Requirements:

- Bachelor’s degree in Computer Engineering, or a related field or equivalent

- Two (2) years of experience performing troubleshooting and debugging across Linux, Solaris, and AIX environments

Salary range: $102,086.00 - $129,500.00/year.

Benefits:

- Access to physical, emotional, and financial wellness benefits

- Employee Referral Incentive Program

## Skills

### Required
- Linux
- Solaris
- AIX
- Splunk
- ITRS Geneos
- Troubleshooting
- Debugging
- Root Cause Analysis

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Source: [Apply at db.wd3.myworkdayjobs.com](https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Arlington-901-N-Glebe-Road/Production-Support-Associate_R0455580?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)