# Operations Center Specialist

**Company**: Leidos
**Location**: Atlanta, GA
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $45,500.00 - $82,250.00
**Category**: Operations

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Atlanta-GA/Operations-Center-Specialist_R-00196041?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b9921a0e-50d

## Description

We are seeking an Operations Center Specialist to join our team at the Strategic National Stockpile (SNS) in Atlanta, GA. This is a full-time onsite role that involves providing quality control support to assist in operating and maintaining the SNS national stockpiled inventory.

The successful candidate will be responsible for:

- Providing call center and operations support to assist the Government in maintaining communications between SNS, supported Centers, Institutes and Offices (CIOs), external agencies, health officials, and the public

- Reviewing and documenting incoming communications and preparing draft reports and notification emails for Government review and approval

- Tracking and logging incoming calls, faxes, and emails to the OPS CTR REPORT mailbox using established logs and the SNS call log system

- Monitoring designated electronic mailboxes and notifying appropriate Government personnel of items requiring follow-up action

- Monitoring publicly available news broadcasts and media sources and providing summaries of relevant developments to designated Government personnel

- Operating the OPS application systems and remote monitoring devices in accordance with established procedures and Government direction

- Routing operational communications to appropriate Government personnel in accordance with established escalation protocols

- Providing information to callers regarding publicly available SNS programs and services and referring inquiries to appropriate Government personnel in accordance with established procedures

The ideal candidate will have:

- A Bachelor's Degree and 2 years of experience, or a High School Diploma and 6 years of experience

- Experience similar to 911 operator or switchboard operator supporting a 24/7 operations center or mission-critical environment

- Experience handling high volume incoming calls, service requests, incident reports, or customer inquiries

- Experience documenting, tracking, and escalating customer issues, incidents, or service requests

- Proficiency using Microsoft Office

- Ability to consistently work some weekends on a rotating schedule

- Required to be on-call 24 hour/7 days a week

- Ability to lift up to 50 lbs

Preferred qualifications include:

- Experience with incident management, emergency response coordination, or operational reporting

- Experience preparing incident logs, status reports, operational summaries, and shift handoff documentation with strong presentation skills

## Skills

### Required
- Microsoft Office
- call center operations
- incident management

### Nice to have
- emergency response coordination
- operational reporting

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Atlanta-GA/Operations-Center-Specialist_R-00196041?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)