# Director, Customer Engineering Engineering

**Company**: Cloudflare
**Location**: London
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8007189?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b98cac78-4f0

## Description

The Director, Customer Engineering is a senior leader who scales the Customer Engineering organization across a region, segment, or product domain. Leads multiple teams of Customer Engineers and their managers, sets the strategic direction for how Cloudflare technically engages with enterprise customers, and ensures the CE function operates as a unified, AI-augmented, high-performance GTM engine.

Key Responsibilities:

- Organizational Leadership: Build, develop, and scale a multi-team CE organization across levels and geographies. Hire and develop front-line managers, create succession plans, and maintain a high bar for both technical and commercial talent.

- Commercial Ownership: Own the CE number for your region, segment, or domain. Lead forecasting, pipeline reviews, win/loss analysis, and strategic account planning. Be accountable for new business acquisition, retention, expansion, and platform consumption targets.

- GTM Strategy & Execution: Shape how Customer Engineering partners with Sales, Customer Experience, Professional Services, and Product. Define territory and account strategies, allocate coverage models, and ensure the CE function drives platform-led selling.

- Executive Coaching & Standards: Elevate the capability of the CE management team. Coach managers on deal strategy, people development, technical architecture review, and executive communication. Set the standard for what great CE leadership looks like.

- Operational Scale & AI Enablement: Build the systems, dashboards, and AI-augmented workflows that allow CEs to spend more time on high-value customer work. Champion automation, tooling, and repeatable plays across the organization.

- Cross-Functional Influence: Represent Customer Engineering in executive forums, product roadmap discussions, and enablement planning. Translate field signals into actionable feedback for Product, Engineering, Support, and Marketing.

- Customer & Market Presence: Act as an executive technical sponsor for strategic customers and prospects. Serve as a visible leader in industry events, executive business reviews, and executive customer engagements.

- Culture & Transformation: Model Cloudflare's values and drive the cultural evolution into the unified CE operating model. Ensure teams embrace full-lifecycle ownership, AI productivity, and continuous improvement.

Minimum Qualifications:

- Experience: 10+ years of experience in technical go-to-market roles with a demonstrated track record of building and managing high-performing teams in SaaS, cloud, or infrastructure companies. Prior experience managing managers and owning revenue targets at scale is required.

- Revenue & Commercial Acumen: Proven experience owning and forecasting a large CE or Solutions Engineering revenue number in an enterprise B2B or infrastructure environment. Deep understanding of ACV, renewal, expansion, consumption, and platform economics.

- Leadership & Executive Presence: Exceptional ability to inspire, coach, and develop senior managers and senior individual contributors. Comfortable presenting to and influencing C-level executives inside and outside Cloudflare.

- Strategic Thinking: Ability to synthesize market signals, customer feedback, and business data into a clear operating plan for a multi-team organization.

- Communication: Outstanding written and verbal communication skills. Capable of representing the CE organization in executive reviews, board-level discussions, and large internal forums.

- Technical Fluency: We do not expect directors to be hands-on across every technical domain. Qualified candidates will demonstrate fluency in at least two or three of the areas below, with the ability to engage credibly in architecture and commercial conversations:

- Internet fundamentals: Strong understanding of DNS, HTTP(S), TCP/IP, BGP, SSL/TLS, and network architecture.

- Security: Foundational knowledge of WAF, Bot Management, Zero Trust, SASE, DDoS mitigation, and modern enterprise security posture.

- Performance / Networking: Foundational knowledge of caching, latency, content delivery, traffic steering, and global network architecture.

- AI & Platform: Familiarity with AI-augmented workflows, LLMs, automation, cloud platforms, edge services, and developer tooling.

## Skills

### Required
- Technical Go-to-Market
- SaaS
- Cloud
- Infrastructure
- Leadership
- Revenue Growth
- Commercial Acumen
- Strategic Thinking
- Communication
- Technical Fluency

### Nice to have
- Cloudflare Domain Expertise
- Global Scale
- Transformation Leadership
- Executive Customer Engagement
- Operational Rigor

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8007189?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)