# VDI Windows Desktop Administrator

**Company**: GDIT
**Location**: Annapolis Junction, MD
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $102,000 - $138,000
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Annapolis-Junction/VDI-Windows-Desktop-Admin---TS-SCI-w-Poly_RQ216222-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b96ad6c5-162

## Description

Deliver simple solutions to complex problems as a VDI Windows Desktop Administrator at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

**Advanced Technical Support:**

- Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.

- Diagnose and resolve complex hardware and software problems.

- Perform root cause analysis for recurring issues and implement permanent fixes.

**System Maintenance and Optimization:**

- Ensure the stability, security, and performance of Windows desktop systems.

- Apply patches, updates, and configuration changes to maintain compliance and security standards.

**Incident and Problem Management:**

- Manage and resolve high-priority incidents and problems within SLAs.

- Document resolutions and create knowledge base articles to improve future support processes.

- Conduct post-incident reviews to identify improvements.

**Collaboration and Project Support:**

- Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.

- Assist in the design and implementation of new technologies and solutions.

- Participate in planning and execution of system upgrades and migrations.

**User Support and Training:**

- Provide guidance and training to Tier 1 and Tier 2 support staff.

- Assist end-users with complex technical issues and provide advanced troubleshooting.

**Documentation and Reporting:**

- Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.

- Generate reports on system performance, incident resolution, and other metrics as required.

**Requirements:**

- Education: Technical Training, Certification(s) or Degree

- Experience: 3+ years of related experience

- Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies.

- Security clearance level: TS/SCI w/Poly

- US citizenship required

- Role requirements:

- Proficiency with Active Directory, Group Policy, and network configurations.

- Strong understanding of hardware components, peripheral devices, and drivers.

- Experience with system imaging, deployment, and management tools (SCCM, MDT).

- Advanced troubleshooting skills and ability to diagnose complex issues.

- Excellent communication and interpersonal skills.

- Strong documentation and organizational skills.

- Experience with scripting and automation (e.g., PowerShell).

- Knowledge of ITIL framework and best practices.

- Experience with endpoint security solutions.

- Familiarity with cloud services and integration (e.g., Microsoft Azure).

**Benefits:**

- Comprehensive benefits and wellness packages

- 401K with company match

- Competitive pay and paid time off

- Flex work weeks

- Paid parental, military, bereavement and jury duty leave

- Short and long-term disability benefits

- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

## Skills

### Required
- Windows operating systems
- Active Directory
- Group Policy
- network configurations
- system imaging
- deployment
- management tools
- troubleshooting
- scripting
- automation
- endpoint security
- cloud services

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Annapolis-Junction/VDI-Windows-Desktop-Admin---TS-SCI-w-Poly_RQ216222-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)