# Lead Energy Market Analyst ​(Support)

**Company**: Energy Exemplar
**Location**: Pune, Maharashtra
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/energyexemplarllc/jobs/5396679008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b93282e0-940

## Description

We are seeking a confident, self-motivated and professional person for the role of Lead Energy Market Analyst in our Support Division.

Key Responsibilities:

- Learn our software to an advanced level.

- Provide technical support to customers and track support cases from start to finish.

- Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version.

- Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented.

- Provide onsite and web-based trainings to existing and potential clients.

- Maintain and update training materials.

- Compose articles and produce videos to educate clients and to market our software.

- Construct tools and examples that clients can utilize to more effectively utilize our software.

- Assist in maintaining software user documentation and help platforms.

- Maintain a high level of power market knowledge, news, trends and developments.

- Communicate market trends and customer requirements with the development team as needed.

- Assist Account Management with Retention calls and visits with clients.

- Assist in preparation and presentations for energy related tradeshows and conferences.

- Travel to client sites as required.

Candidate Requirements & Qualifications:

- Minimum 8 Years of experience in power markets, power systems, power plant operations, etc.

- Will lead a team of Energy Market Analysts. 2+ years of experience with people management responsibility.

- Strong analytical and problem-solving skills with the ability to research and learn new techniques.

- Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers.

- Excellent communication skills, including strong verbal, presentation, and technical writing abilities.

- Team player, with the ability to be a self-starter and work independently as needed.

- Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches.

- Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings.

- Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point).

- Experience with computer and database management languages such as VBA, Python and SQL.

- Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.).

- Experience with power market production cost and expansion planning models.

- Degree or certificate specializing in Power Markets.

- Bachelor’s degree: Electrical Engineering, Another Engineering Degree, Statistics, Computer Science, Information Systems, Economics, Applied Math, Physics, or related field.

## Skills

### Required
- Power Markets
- Power Systems
- Power Plant Operations
- Energy Market Analysis
- SaaS products
- Cloud offerings
- VBA
- Python
- SQL
- Microsoft Office suite

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/energyexemplarllc/jobs/5396679008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)