# Senior Sales Engineer

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $226,000.00-$338,000.00
**Category**: Sales
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-California-United-States-of-America/Senior-Solutions-Consultant_R34097?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b92ef438-b9e

## Description

At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES).

As a Senior Sales Engineer, you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform.

**What You'll Be Doing:**

- Lead technical and business discovery sessions to understand customer challenges and design tailored demos and proofs of value

- Architect AI-driven CX and ES solutions that translate advanced AI/ML capabilities into clear business-focused narratives

- Drive technical strategy through the sales cycle, ensuring solutions align with customer goals and compliance standards

- Integrate and scale solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms

- Collaborate and influence cross-functionally to align customer needs with Zendesk's product roadmap

- Measure and optimize impact using Zendesk analytics and AI performance metrics

- Champion AI adoption and drive value realization initiatives

- Stay ahead of the curve, continuously building expertise in AI, automation, and evolving CX and ES technologies

**What You Bring:**

- 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments

- Strong knowledge of web/scripting technologies and SaaS architectures

- Proven experience designing and executing customer pilots and proofs of concept

- Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX

- Expertise in one or more domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware

- Strong analytical and storytelling abilities

- Excellent interpersonal, communication, presentation, and writing skills

- Bachelor's degree or equivalent work experience

- Willingness and ability to travel as required

**Salary:** The US annualized OTE (On Target Earnings) range for this position is $226,000.00-$338,000.00 with a pay mix of 80/20 (base/commission).

**Benefits:** This position may also be eligible for bonus, benefits, or related incentives.

**Work Environment:** Hybrid: This role requires attendance at our local office for part of the week, with flexibility to work remotely for part of the week.

## Skills

### Required
- AI
- Automation
- Cloud Technologies
- SaaS
- CX
- ES
- Scripting
- Web Technologies
- Analytics
- Storytelling

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-California-United-States-of-America/Senior-Solutions-Consultant_R34097?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)