# Mainframe - Operations Lead

**Company**: Ford
**Location**: Chennai
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/59910?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b920e02b-f76

## Description

You will be responsible for ensuring the reliable and efficient operation of physical or virtual servers, and other business-critical infrastructure components. This includes overseeing the technology infrastructure that supports the business and supporting internal users in troubleshooting and escalating issues that impact system health.

Responsibilities:

* Day-to-day operations of Mainframe computing platform, ensuring high availability including hardware and software components.
* Monitoring and support of Mainframe Consoles, HMC, TEP, and other monitoring tools. Respond to system alerts, abends (abnormal ends), and production issues.
* First-line support for all z/OS, JES2, and JES3, and middleware issues using documented operating procedures. Perform first-level diagnosis, escalate to system programmers or application teams if needed.
* Support regular maintenance activities—IPL/POR. Perform routine health checks and apply patches or fixes as directed.
* Maintain accurate operational procedures, run books, and incident logs.
* Participate in disaster recovery planning and testing.
* Suggest automation opportunities and process improvements.
* Mainframe Batch Event Monitoring (CA7) & Scheduling, Mainframe Online transaction Failure Handling and Batch and first-line closure of issues.
* Manage bridge calls during incidents.
* Responsible for Event management, Incident Management, Problem Management, Request Fulfillment, and Knowledge Management adherence with ITSM framework
* Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
* Work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross-functional teams
* Participate in standup meeting on a daily basis and discuss operational issues
* Actively participate in the analysis and review of proposed system configuration changes/maintenance
* Focus on Process adherence, process improvements, knowledge management, and Problem Management
* Support efforts on Security & Control processes and Audit comments
* Support 24/7 operations & flexible timings, Global operations support
* Support Automation through Scripts (JCL and Rexx) & RPA(Pega)

Qualifications:

* Certified in ITIL
* Must have experience in handling teams across 24x7 shifts
* Must be hands-on with Console Operations and Batch processing

## Skills

### Required
- Mainframe
- z/OS
- JES2
- JES3
- middleware
- ITIL
- Console Operations
- Batch processing

### Nice to have
- Automation
- Scripting
- RPA

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/59910?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)