# Technical Support Engineer – Mist Assurance

**Company**: Hewlett Packard Enterprise
**Location**: Bengaluru, Karnātaka
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Technical-Support-Engineer---Mist-Assurance_1210455-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b91e41c4-f14

## Description

Hewlett Packard Enterprise is seeking a Technical Support Engineer to join their Mist Assurance team. The successful candidate will work on average 2 days per week from an HPE office.

The role involves triaging and resolving customer-reported issues, following standard troubleshooting steps, and meeting defined SLAs for response time, resolution time, and quality of customer communication.

Key responsibilities include:

- Triage and resolve customer-reported issues with a focus on delivering a positive customer experience

- Follow standard troubleshooting steps and predefined action plans to diagnose and resolve common issues

- Meet defined SLAs for response time, resolution time, and quality of customer communication

- Reproduce basic customer issues in test environments (using guided procedures) when required

- Analyse logs and system outputs to identify known issues and escalate appropriately when needed

- Collaborate with senior team members for complex issue resolution and knowledge sharing

- Maintain and update knowledge base articles and documentation to support faster issue resolution and team efficiency

The ideal candidate will have:

- Strong verbal and written communication skills with the ability to interact effectively with customers and team members

- Basic troubleshooting skills to identify and resolve common network-related issues following standard procedures

- Foundational understanding of networking concepts and switching basics (VLANs, STP, LACP, basic multicast concepts)

- Core IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP)

- Basic authentication concepts (802.1X, EAP basics)

- Wireless fundamentals (802.11 standards, basic NAC concepts, PoE awareness)

- Introductory routing knowledge (BGP and OSPF fundamentals)

Desirable skills include:

- Experience with Cloud Solutions

- Certifications like JNCIA, CCNA, or Cloud/Wireless technologies

In return, HPE offers a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of team members and their loved ones.

## Skills

### Required
- networking concepts
- switching basics
- IP protocols
- authentication concepts
- wireless fundamentals
- routing knowledge

### Nice to have
- Cloud Solutions
- JNCIA
- CCNA
- Cloud/Wireless technologies

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Technical-Support-Engineer---Mist-Assurance_1210455-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)