# Supervisor **Company**: ABM UK **Location**: Liverpool **Work arrangement**: onsite **Job type**: full-time **Category**: Operations **Industry**: Aviation **Apply**: https://jobs.workable.com/view/wwLxvfp8seKjpHAwHehvrv/supervisor-in-speke-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_b90be9ff-27c ## Description The Supervisor will be responsible for supervising all PRM staff on shift, working with the Control Team and ensuring compliant use of systems to assist passengers. A direct oversight of the PRM ramp operation working in conjunction with other departments to ensure the overall on time performance of the operation. Key Responsibilities: - Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met. - Implement and maintain effective planning and allocation of resources. - Manage all operational staff on shift to deliver a service consistent with Contract SLA'S. - Completion of delay reports and submission to relevant airlines ensuring full detailed information has been recorded. - Note take alongside Operations Managers in investigation meetings where necessary. - Responsible to Operations Managers for training and development of staff and areas requiring improvement. - Assist Operations Managers in maintaining staff discipline and conformance and assist in carrying out disciplinary or formal assessments where directed. - Liaise with Airline on Duty Staff and other regulatory bodies. - To liaise with your fellow Supervisors daily and ensure that any outstanding issues are followed up and completed. - Communicate with the Controllers regarding any potential problems which may be encountered within the operation. - Ensure that staff are using systems appropriately to record correct data as per CAA requirements. - Ensure staff undertake full equipment checks. - Monitor the ramp team activities through visual inspections, quality assurance and compliance checks and record via internal systems ie Assessnet, One Drive. - Investigate and report any incidents or occurrences ensuring immediate escalation to Operations Managers. - Monitor staff/team sickness and absence and report to Operations Managers. - Challenge and investigate poor performance. - Ensure that all company uniform policy is adhered to and that all personal protection equipment is always worn. - Conduct performance meetings in association with Operations Managers as directed. - Ensure that all necessary updates and other information are passed on to colleagues. - Ensure the Operations Manager is kept fully updated on all correspondence and daily activities. - Take appropriate action if standards are not met, up to and including assisting Operations Managers in disciplinary procedures, - Monitor all additional revenue opportunities. - Coach staff where required. - Support the resolution of customer complaints and passenger queries. - Carry out any reasonable task requested. - When required to cover holidays for key operational roles. Requirements: - Previous experience of primarily working in a similar role is desirable. - Must have the right to work in the UK. - Must pass a DBS check. - Must be able to provide 5 years reference information. - Must have a full UK driving license. Behaviours: - Excellent communication & interpersonal skills. - Flexibility. - Innovative. - Achievement orientated. - Energy/Drive. Benefits: - 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home - Mental Health support and Life Event Counseling - Get Fit Programme - Financial and legal support - Cycle to work scheme - Access Perks at Work, our innovative employee app where you can find: - Perks: discounts, gift cards, cashback, and exclusive offers - Life: Search for resources and tools on topics ranging from family and life to health, money and work - Support: Online chat or telephone service for urgent support in a crisis ## Skills ### Required - Previous experience of primarily working in a similar role - Right to work in the UK - DBS check - 5 years reference information - Full UK driving license --- Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/wwLxvfp8seKjpHAwHehvrv/supervisor-in-speke-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)