# Implementation and Support Consultant

**Company**: Visa
**Location**: Lagos, Nigeria
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/NG---Lagos-Nigeria/Manager_REF090362W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/implementation-and-support-consultant-b8f79754-502/

## Description

This position serves as an Implementation and Support Consultant for services provided to Visa clients, with a specific focus on new solutions provided by Visa.

The role is an individual contributor position, responsible for solving complex problems and taking a broad view to identify innovative ways of working and providing value to clients.

Key Responsibilities:

- Execute Visa new solution initiatives that impact clients' business and operations

- Work closely with Visa Solutions teams to represent the needs of the clients and facilitate faster transition of new products and services into mainstream implementation and support within the organization

- Coordinate with internal Visa teams to ensure delivery on commitments

- Incubate new Solutions and Enhancements to develop, refine and test-run implementation and support documents and tools

- Communicate complex technical concepts in a focused and well-organized manner

- Deliver comprehensive trainings, develop and handover relevant artefacts such as implementation processes, guides, presentations, forms, project plans, support FAQs, support tools to Client Services Implementation and Support delivery teams

- Offer subject matter expertise within Client Services in areas such as knowledge of APIs, SDKs, systems integrations, deployment and post-production support

- Prepare and maintain detailed project plans, status reports, and issues logs

- Provide project management and technical support services to Visa clients and processors to ensure client expectations are exceeded

- Learn and acquire knowledge in new technologies in keeping step with market and industry developments

- Set priorities, influence client and Visa teams involved in various workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables

- Identify opportunities for operational improvements, new methodologies, revenue generation to improve departmental efficiencies and service delivery to clients

The role works across a breadth of Visa cross-functional business and technical functions and external stakeholders to achieve the stated project objectives.

Qualifications:

- A Bachelor's degree in Computer science, Information Technology or equivalent work experience in a business analyst role in software or financial services

- A minimum of 5+ years' experience of Information Technology systems integration and technical support

- Good working knowledge of payment processing systems including transaction switching, clearing & settlement, EMV contact and contactless technologies, card payment systems, digital products and services, and API / SDK technologies

- Experience building and maintaining relationships at an operational and executive levels in different functions within an organization

- Proven success in client relationship management

- Expert knowledge of standard MS Office tools

- Excellent project management, time management, organization, and planning skills

- Good analytical skills, problem analysis and technical acumen

- Excellent verbal, written, presentation and interpersonal skills are required

- Must be able to take the initiative to resolve problems and ensure delivery on commitments

- Can facilitate good functional collaboration with internal and external stakeholders

- Must be oriented towards quality enhancement and process improvement

- Must be based in Lagos, Nigeria and is required to speak/write English fluently

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Payment systems
- Software technology
- APIs
- SDKs
- Systems integrations
- Cryptography concepts
- Mobile payments technologies
- Online/remote payments
- In-app payments
- Transaction switching
- Clearing & settlement
- EMV contact and contactless technologies
- Card payment systems
- Digital products and services

### Nice to have
- Project management
- Time management
- Organization
- Planning skills
- Analytical skills
- Problem analysis
- Technical acumen

---

Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/NG---Lagos-Nigeria/Manager_REF090362W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)