# Distribution Customer Service & Booking Supervisor

**Company**: Expeditors
**Location**: Irving, TX
**Experience**: senior
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000159963639-distribution-customer-service-booking-supervisor?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/distribution-customer-service-and-booking-b8e32ecc-6c9/

## Description

Join Expeditors as a Distribution Customer Service & Booking Supervisor in Irving, TX. You will lead the office team managing orders, bookings, and customer communication. Your day-to-day tasks will involve managing work orders, inventory records, and CSR assignments, as well as providing proactive order-status communication and escalation to client stakeholders.

Key responsibilities include:

- Managing work orders and CSR/Agent assignments across shifts

- Overseeing order intake, release, and status updates in the WMS and customer systems

- Booking carriers and confirming pickups against order cut-off times and ship-date commitments

- Maintaining accurate inventory and transaction records, resolving exceptions with floor supervisors

- Providing proactive order-status communication and escalation to client stakeholders

- Preparing daily and weekly service reports for the Operations Manager

- Training, coaching, and evaluating EI agents, maintaining desk procedures and SOPs

- Supporting QMR preparation with service data and issue summaries

Program specifics include:

- Revenue Fulfillment (REV1, REV2): carrier booking and customer-facing order status for high-value hardware

- RMA Fulfillment (RMAF1): advance-replacement orders where speed and serial-number accuracy are critical

- RMA Operations (RMAO1 variant): returns communication, OS&D notifications, disposition, and returns-to-vendor documentation

- REV2: helping stand up the customer service desk, hiring, and training to mirror REV1

Qualifications:

- College degree preferred

- Customer service or logistics office experience, including lead or supervisory experience

- Strong Excel, WMS, and order-management skills; carrier booking experience a plus

- Excellent written and verbal communication; composed under deadline pressure

Physical/work environment:

- Primarily office-based with regular time on the warehouse floor of a secured, high-value facility

- Extended computer work; ESD and PPE rules apply when on the floor

Special requirements:

- Background check required

- Bilingual a plus

- Flexibility for peak periods, overtime, and occasional weekend work

Benefits:

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

- Employee Referral Program Bonus

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Excel
- WMS
- order-management
- carrier booking
- written and verbal communication

### Nice to have
- bilingual

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000159963639-distribution-customer-service-booking-supervisor?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)