# Senior SMB Account Executive

**Company**: Zendesk
**Location**: Singapore, Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Singapore-Singapore/Senior-SMB-Account-Executive---Greater-China-Region_R35402?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b8e1e41e-4d0

## Description

Join Zendesk as a Senior SMB Account Executive, driving growth in the SaaS landscape by building relationships and introducing innovative solutions to customers in the Greater China Region.

You'll focus on revenue growth by acquiring new customers, developing strategies for account expansion, and nurturing customer relationships.

Key responsibilities:

- Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion

- Manage and nurture customer relationships ensuring high satisfaction levels

- Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers

- Use data insights, customer intents, and adoption history to effectively prospect new clients

- Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives

- Lead competitive sales cycles utilizing strong communication skills and value selling

- Consistently develop a robust pipeline of qualified opportunities and accurately track details and sales stages in Salesforce

- Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals

- Collaborate with internal teams to enhance sales strategies and streamline sales execution

Requirements:

- BA/BS degree or equivalent experience required

- At least 2 years of B2B sales or channel sales experience, preferably in the SaaS industry with a proven record of exceeding sales targets

- Bilingual proficiency in English and Mandarin is required; Cantonese ability is an advantage

- Experience in managing and expanding customer relationships at various levels

- Strong presentation, negotiation, and deal closing skills

- Strong account research, prospecting, and customer outreach skills

- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth

- Knowledge of industry trends and the ability to build relationships with key decision makers

- Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously

- Experience creating and leveraging territory plans

- Familiarity with key Sales tools such as Salesforce, Clari, etc.

Benefits:

- Hybrid work arrangement with flexible remote work options

- Opportunity to work with a global company and contribute to the growth of the organization

Equal Opportunities:

- Zendesk is an equal opportunity employer and welcomes applications from diverse candidates.

## Skills

### Required
- B2B sales
- SaaS industry
- English
- Mandarin
- Salesforce
- Clari

### Nice to have
- Cantonese

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Singapore-Singapore/Senior-SMB-Account-Executive---Greater-China-Region_R35402?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)