# Program Manager, Critical Harm Operations

**Company**: OpenAI
**Location**: Ontario - Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/aaf9aa75-e782-49a0-8820-79b96f343bb0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b8e099b0-bff

## Description

We are looking for an exceptional Program Manager to help build durable operating systems and run some of OpenAI's most complex safety operations.

The core need is a high-agency operator who can take an ambiguous problem, create the right structure, align cross-functional partners, and drive the work through execution.

This role will move across Critical Harm priorities as needs evolve. You may step into operationalizing national security or violent-activities workflows, support wellbeing and Frontier Risk initiatives, or help scale programs such as Trusted Access.

Deep domain expertise is helpful but not required; the strongest candidates will learn quickly, exercise excellent judgment, and make complex programs move.

Responsibilities:

- Lead strategic operational builds across priority workflows from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence.

- Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures that teams can execute.

- Coordinate with User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, vendors, and other partners to resolve dependencies and keep critical work moving.

- Move in and out of workflows as priorities shift,standing up new programs, stabilizing operations, improving handoffs, and transitioning durable ownership to the right team.

- Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and the highest-leverage interventions.

- Drive high-priority escalations and cross-functional decisions to closure, ensuring the right context, accountable owners, clear next steps, and durable follow-up.

- Create the mechanisms that make programs run well: roadmaps, decision logs, status updates, risk registers, operating reviews, and crisp executive communication.

- Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, and scale while preserving appropriate human judgment.

Requirements:

- 8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.

- Experience in cybersecurity, biosecurity, or related risk and safety operations is a plus.

- A track record of taking complex, ambiguous work from problem framing through launch and scaled operation.

- Unusually organized, sharp, and execution-focused; able to manage many moving pieces without losing the few decisions that matter most.

- Build trust and drive alignment across teams without direct authority, while keeping ownership, accountability, and escalation paths clear.

- Technically and analytically fluent enough to reason about data flows, dashboards, tooling gaps, automation, and failure modes.

- Communicate clearly with technical, operational, policy, and executive audiences, especially when tradeoffs are sensitive or evidence is incomplete.

- Operate calmly and flexibly in a fast-moving environment, learn new domains quickly, and are comfortable handling high-severity or sensitive work.

## Skills

### Required
- program management
- strategy and operations
- product operations
- technical program management
- trust and safety
- support operations
- risk operations
- implementation

### Nice to have
- cybersecurity
- biosecurity
- national security
- violence prevention
- vendor operations
- QA programs
- launch readiness
- workflow automation
- AI-assisted operations

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/aaf9aa75-e782-49a0-8820-79b96f343bb0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)