# Platform Architect

**Company**: GlaxoSmithKline
**Location**: Bengaluru, Luxor North Tower
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---Platform-Architect-Voice_449045?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b8d604e5-118

## Description

The Platform Architect owns the technical design of GSK's voice and unified communications platform, defining reference architectures, patterns, and standards that make solutions secure, scalable, and consistent.

Key Responsibilities:

- Define reference architectures, patterns, and standards for the platform, aligned to DPTF strategy and enterprise architecture.

- Design AI into the platform, producing reference patterns for AI-assisted delivery and intelligent operations.

- Architect for reliability and resilience by design, ensuring platform SLOs and error budgets are achievable.

- Provide design assurance and technical guidance to engineering teams, reviewing designs against standards.

- Ensure platform solutions are secure and compliant, including GxP requirements.

- Evaluate and introduce new technologies, measuring results against architecture OKRs.

- Set architecture standards for supplier and managed-service solutions.

- Partner with Enterprise Architecture and Information Security on standards, roadmaps, and exceptions.

- Increase pattern reuse across the platform, tracking adoption and divergence.

- Reduce rework by intervening early in design and evidencing the reduction.

- Advise the Product Owner and Platform Manager on architectural consequences of roadmap choices.

Education & Professional Qualifications:

- Degree in a technology or engineering discipline, or equivalent practical experience.

- Architecture certifications desirable (e.g., TOGAF).

Experience Required:

- Overall 15 years and typically 6-8 years in technology architecture or senior engineering.

- Deep hands-on depth in the relevant platform domain (cloud, network, or digital workplace).

- Experience running design assurance or architecture review.

- Track record of architecting for reliability and resilience, working to SLOs and error budgets.

- Experience designing secure and compliant solutions, ideally including GxP or another regulated context.

Desirable Requirements:

- Professional level unified communications certification (e.g., CCNP Collaboration).

- Experience with Cisco Webex, Microsoft Teams, contact centre, or cloud calling.

- Experience with emergency calling, regulatory recording, or voice automation.

## Skills

### Required
- Automation Technology
- Cisco IP
- Cloud Based Services
- Cloud Solutions
- Compliance Management
- Computer Programming
- Configuration Management (CM)
- IP Address Management (IPAM)
- Load Balancers
- Network Design
- Operational Technology (OT)
- Packet Switching
- Security Engineering
- Software-Defined Networking Wide Area Network (SD-WAN)
- System Monitors
- Video Security
- Voice Services
- Voice Technology
- Wireless System Design
- Zero Trust Architecture

### Nice to have
- Microsoft Teams Voice Engineer
- CCNP Collaboration
- Cisco Webex
- contact centre
- cloud calling
- emergency calling
- regulatory recording
- voice automation

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---Platform-Architect-Voice_449045?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)