# Team Lead, PE Shared Services **Company**: Electronic Arts **Location**: Hyderabad, Telangana **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: HR **Industry**: Technology **Ticker**: EA **Wikidata**: https://www.wikidata.org/wiki/Q173941 **Apply**: https://jobs.ea.com/fr_CA/careers/JobDetail/Team-Lead-PE-Shared-Services/216125?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_b8d4ad10-f27 ## Description We are seeking an experienced Team Lead, PE Shared Services to oversee a range of PE Shared Services activities across multiple geographies. As a Team Lead, you will be responsible for ensuring the seamless execution of critical transactions while maintaining high standards of accuracy, compliance, and service delivery. **Responsibilities:** - Lead a team of PE Shared Services professionals, focusing on end-to-end service delivery across multiple geographies, ensuring compliance with local regulations and policies. - Drive adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). - Act as a custodian of all in-scope transactions to ensure accurate and timely processing in PE and/or Finance systems, such as Workday, ServiceNow, and Oracle. - Ensure high levels of employee experience through effective communication and resolution. - Oversee workload distribution to ensure optimal team coverage. - Monitor ticket queues and ensure timely resolution of queries and requests, including re-assigning tickets to ensure SLA compliance when necessary. - Coach and guide team members on ticket escalation pathways and protocols. - Review ticket trends to identify root causes and propose corrective actions. - Conduct regular performance reviews and feedback sessions, supporting development planning and facilitating coaching of team members. - Identify and deploy opportunities to streamline processes, eliminate duplication, and improve efficiency. - Actively contribute to automation and digitalization initiatives across PE Shared Services. - Partner with People Services Leadership and People Partners to enhance employee experience. - Conduct timely reviews of key documentation, such as SOPs and process flows, as required. - Act as a primary point of contact for PE Shared Services-related queries. - Collaborate with global stakeholders across PP, Payroll, IT, and Finance. - Provide regular reporting and insights on operational metrics and performance. - Manage PE Shared Services projects and transitions as required to ensure timely delivery. **Qualifications:** - Bachelor's degree in HR Management or Business Administration. - 10-12 years of experience in HR administration. - Strong technology skills, including Workday, ServiceNow, and G-Suite. - Experience in managing teams that support multi-geo HR organizations. **Other Skills:** - Strong understanding of HR operations and Shared Service delivery models. - Experience managing global HR Shared Services environments. - Proficiency in HRIS and ticketing tools, such as Workday and ServiceNow. - Strong analytical and problem-solving skills. - Excellent stakeholder management and communication skills. - Ability to manage teams across shifts and geographies. - Continuous improvement mindset, with Lean/Six Sigma knowledge being a plus. - Knowledge about transition methodology and framework. **Benefits:** - Electronic Arts offers a holistic approach to benefits, focusing on physical, emotional, financial, professional, and community well-being. - Programs are designed to meet local needs and may include medical coverage, mental well-being support, retirement savings, paid leaves, parental leaves, free games, and more. ## Skills ### Required - Workday - ServiceNow - G-Suite - HR administration - Shared Service delivery model ### Nice to have - Lean - Six Sigma - transition methodology - framework --- Source: [Apply at jobs.ea.com](https://jobs.ea.com/fr_CA/careers/JobDetail/Team-Lead-PE-Shared-Services/216125?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)