# Manager, Product Management - US Card Customer Servicing Platforms

**Company**: Capital One
**Location**: McLean, VA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $149,800 - $205,100
**Category**: Product Management
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager--Product-Management---US-Card-Customer-Servicing-Platforms_R1004775-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b8cb8758-58d

## Description

Product Management at Capital One is a dynamic field that involves reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers the enterprise. Within US Card, the Customer Services & Strategy teams build technology-led, data-driven products to deliver personalized, empathetic customer experiences at a massive scale.

The role involves leading mission-critical platforms that power billions of interactions. There are multiple openings across specialized product teams, including:

- Customer Assist platform: defining the future of how customers interact with AI to solve their servicing needs at scale

- Card IVR (Interactive Voice Response) team: building a sophisticated, AI-driven conversational platform that serves as the gateway to the US Card experience

- Correspondence Platform: partnering with Data Analysts and Correspondence Product teams to understand evolving needs and develop strategies to connect data products

The ideal candidate will demonstrate proficiency in five key areas:

- Human Centered: obsessing about internal and external customer needs to reimagine and innovate product solutions

- Business Focused: delivering game-changing outcomes by focusing on leverage and execution excellence

- Technology Driven: leveraging technology to deliver innovative and resilient solutions

- Integrated Problem Solving: identifying and resolving complex problems to deliver outcomes while mitigating product risks

- Transformational Leadership: leading cross-functional teams to solve customer problems and drive organizational alignment

The role is designated as a hybrid position, requiring adherence to Capital One's hybrid policy regarding required on-site presence at the designated office location.

**Basic Qualifications:**

- Currently has, or is in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field, Business, or Marketing

- OR Bachelor's degree in any field and at least 3 years of Product Management experience

**Preferred Qualifications:**

- Experience translating business strategy and analysis into consumer-facing digital products

The minimum and maximum full-time annual salaries for this role are:

- Chicago, IL: $149,800 - $171,000

- McLean, VA: $164,800 - $188,100

- New York, NY: $179,700 - $205,100

- Richmond, VA: $149,800 - $171,000

This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

## Skills

### Required
- data analysis
- product management
- technology driven
- integrated problem solving
- transformational leadership

### Nice to have
- translating business strategy and analysis into consumer-facing digital products

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager--Product-Management---US-Card-Customer-Servicing-Platforms_R1004775-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)