# Senior Professional Services Project Manager

**Company**: GitLab
**Location**: Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Consulting

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8622433002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b8976cb4-34e

## Description

GitLab is seeking a Senior Professional Services Project Manager to manage complex projects from initiation through delivery and closure. As a Senior Professional Services Project Manager, you will coordinate with cross-functional teams and global customers to complete distinct projects on time and within budget.

You will use your experience managing information technology and software consulting projects and your knowledge of traditional and agile project management and software development methods. You will also manage executive stakeholder communications, manage escalations, and help improve Professional Services project management practices.

Key responsibilities include:

- Managing large-scale commercial projects and executive stakeholder meetings and communications

- Collaborating with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies

- Driving improvements to Professional Services project management tools, processes, procedures, and templates

- Summarizing key customer projects monthly and providing a summary for quarterly business reviews

- Developing and managing delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services

- Managing customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers

- Establishing reliable, repeatable delivery processes, metrics, and operational procedures

- Setting and achieving forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners

Requirements:

- Experience managing complex information technology or software consulting projects for external customers from initiation through closure

- Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports

- Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations

- Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts

- Experience supporting timely revenue recognition and executing change orders when needed

- Knowledge of project management and technical delivery methods for software, including Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as GitLab

- Enterprise customer and Professional Services experience is a plus

GitLab supports full-time employees with:

- Benefits to support health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental Leave

## Skills

### Required
- Project Management
- Agile
- Scrum
- Software Development Lifecycle
- GitLab
- Project Management Institute methodologies
- Traditional Project Management

### Nice to have
- Enterprise customer experience
- Professional Services experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8622433002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)