# Lead Service Designer

**Company**: Faculty
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Design
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/faculty/ff2e9731-f82f-4bf9-a514-2873071cb9b7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b88d01c9-278

## Description

As a Lead Service Designer at Faculty, you will shape the strategic direction of service design across our business, aligning cross-functional teams to deliver innovative, scalable, and impactful solutions.

Acting as a visionary leader, you will pioneer unified service ecosystems, embed systems thinking, and drive ambitious transformation initiatives.

By guiding large-scale user research and crafting long-term strategies, you will empower our clients to conquer complex organisational challenges and build lasting, impactful capabilities.

Responsibilities:

- Directing large-scale research efforts to uncover strategic insights, while mentoring teams to embed best practices into their dynamic project workflows.

- Developing comprehensive, service-wide journey maps and evolving personas to address diverse user scenarios and align multiple teams to a unified vision.

- Driving the creation of high-level service blueprints that shape enterprise transformation initiatives and untangle cross-functional dependencies.

- Facilitating impactful workshops with senior stakeholders to align on strategic direction, solve complex systemic challenges, and resolve conflicts collaboratively.

- Overseeing the prototyping of service components, coordinating cross-disciplinary teams to test and validate concepts iteratively against strategic objectives and user feedback.

- Collaborating proactively with government and public sector clients to transform public service delivery through the power of AI and design.

Requirements:

- Equipped with comprehensive expertise in advanced user research methodologies, you have a proven track record of managing and mentoring research teams.

- Masterful at creating detailed, high-level service blueprints and journey maps, you can effortlessly guide strategic organisational direction.

- An exceptional facilitator, your skills enable you to lead inclusive workshops for senior stakeholders to align visions and resolve complex challenges.

- Experienced in directing prototyping efforts for complex service components, you ensure robust solutions are validated through continuous iteration.

- Outstanding in your written and verbal communication, you leverage high-quality design artefacts and strategic narratives to influence key decision-making.

- Bringing strong collaborative experience working with government entities and public sector organisations, you are ready to deliver highly impactful, scalable public services.

## Skills

### Required
- advanced user research methodologies
- service design
- systems thinking
- strategic organisational direction
- facilitation
- prototyping
- collaborative experience

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/faculty/ff2e9731-f82f-4bf9-a514-2873071cb9b7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)