# Patient Support & Marketing Operations Manager

**Company**: Pfizer
**Location**: Cairo
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/Egypt---Cairo/Patient-Support-and-Marketing-Operations-Manager_4967671-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/patient-support-and-marketing-operations-manager-b8861e6a-f21/

## Description

The Patient Support & Marketing Operations Manager owns the operational delivery and governance of patient-support programs and assigned marketing operations for Pfizer Saudi Arabia.

The role combines end-to-end PSP lifecycle management and patient-journey coordination with the operational infrastructure supporting marketing execution, launches, samples, vendors, purchase orders and invoicing.

**Core Accountabilities**

### 1. Patient Support Program Lifecycle

- Manage the lifecycle of approved Saudi patient-support programs.

- Translate patient-journey priorities into practical program design and operating requirements.

- Coordinate cross-functional implementation, monitoring and continuous improvement.

- Track program outcomes and service performance against agreed objectives.

### 2. Vendor and Partner Governance

- Manage PSP vendors, in-country delivery partners and other assigned service providers.

- Set clear scopes, service measures, governance routines and escalation processes.

- Coordinate contracting, purchase-order, invoice and performance-management requirements with relevant functions.

### 3. Safety, Compliance and Audit Readiness

- Partner with Safety to ensure appropriate adverse-event and product-quality reporting.

- Coordinate Legal, Compliance, Medical and other required clearances.

- Maintain complete, current and audit-ready program and operational documentation.

- Escalate material patient, safety, quality, compliance or continuity risks promptly.

### 4. Marketing Operations

- Manage assigned CE&I purchase orders, vendors and invoicing.

- Coordinate samples and launch operations through approved in-country vendors.

- Support assigned events/congress, campaign or above-country marketing-operational requirements.

- Establish practical workflows, service standards and controls for assigned operations.

### 5. Cross-Market Delivery and Continuous Improvement

- Maintain effective coordination between Egypt-based delivery and Saudi business owners and partners.

- Plan required Saudi site visits and in-country governance touchpoints.

- Identify opportunities to simplify operations, improve vendor performance and strengthen the patient experience.

**Decision Rights and Role Boundaries**

- Owns PSP operational governance and assigned marketing-operations delivery within approved strategy, budget and compliance requirements.

- Marketing Execution Lead sets portfolio priorities and overall marketing-execution standards.

- Medical/Safety/Legal/Compliance retain their respective professional accountabilities and approvals.

- Does not own brand strategy, content creation or channel execution.

**Capabilities and Qualifications**

- Bachelor's degree in pharmacy, Life Sciences, Healthcare Administration, Business or a related field.

- Relevant experience in patient-support programs, pharmaceutical operations, marketing operations or vendor management.

- Knowledge of regulated patient-program governance, safety reporting, and audit readiness.

- Strong vendor, budget, purchase-order and operational project-management capability.

- Ability to coordinate delivery across countries, partners and functions.

- Strong risk judgment, communication and stakeholder-management skills.

- Saudi-market experience is highly preferred.

**Critical Leadership Behaviors**

- Patient and Customer Focus

- Seizes Accountability

- Quality Judgment

- Collaboration

- Operational Excellence

- Risk and compliance mindset

- Commits to One Pfizer

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## Skills

### Required
- patient-support programs
- pharmaceutical operations
- marketing operations
- vendor management
- regulated patient-program governance
- safety reporting
- audit readiness

### Nice to have
- Saudi-market experience

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Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/Egypt---Cairo/Patient-Support-and-Marketing-Operations-Manager_4967671-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)