# Department Manager

**Company**: IQVIA
**Location**: Canada
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Mississauga-Ontario-Canada/R1558503-Directeur-associ--Relations-clientle--gestionnaire-de-projet---Appareils-connects---Client-Relationship-Associate-Director--Connected-Devices-PM--Clinical-Research-_R1562743-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b872db9b-c21

## Description

We are seeking a Department Manager to assist the department Director in developing department strategy and team building, ensuring high standards of service to clients, and managing key client relationships.

**Responsibilities:**

- Ensure consistent and outstanding quality against department deliverables.

- Manage customer relationships and lead teams towards successfully achieving customer deliverables.

- Manage standard operating procedures of the department and ensure compliance with ICH GCP guidelines.

- Oversee maintenance, review, and implementation of Quality Control procedures.

- Lead departmental and company projects and initiatives.

- Conduct capacity planning.

- Assist the Business Development team with RFP/RFI review for assigned accounts.

- Oversee forecast, backlog, and projections for existing accounts.

- As an experienced leader, tasks might include new hire mentorship and departmental or organisational process improvement initiatives.

**Required Knowledge, Skills, and Abilities:**

- Knowledge of FDA guidelines and their impact on operations.

- Good team leadership skills.

- Ability to prioritise, schedule, and organise.

- Good problem-solving skills.

- Excellent customer service skills.

- Excellent communication and interpersonal skills.

- Basic knowledge of computers, preferably Microsoft Office Excel and Microsoft Office Word.

- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

**Minimum Required Education and Experience:**

- Bachelor's degree in Life Sciences or related discipline.

- 7-10 years of relevant experience, including experience establishing and managing a high-quality department/core team.

**What We Offer:**

- Competitive salary.

- Opportunity to work with a leading global provider of clinical research services.

- Collaborative and dynamic work environment.

**How to Apply:** If you are a motivated and experienced professional looking to take on a new challenge, please submit your application.

## Skills

### Required
- FDA guidelines
- Team leadership
- Prioritisation
- Problem-solving
- Customer service
- Communication
- Microsoft Office Excel
- Microsoft Office Word

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Mississauga-Ontario-Canada/R1558503-Directeur-associ--Relations-clientle--gestionnaire-de-projet---Appareils-connects---Client-Relationship-Associate-Director--Connected-Devices-PM--Clinical-Research-_R1562743-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)