# IT Support Specialist

**Company**: TaskUs
**Location**: Thessaloniki
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Thessaloniki-Greece/IT-Support-Specialist_R_2611_14168?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b8641254-264

## Description

TaskUs is seeking an IT Support Specialist to provide level 1 support, basic systems administration for Microsoft Active Directory, DNS/DHCP systems, server and desktop operating systems, file and print management systems, messaging/collaboration systems, and system and data backup/recovery.

Key Responsibilities:

- Provide level 1 technical support to the Contact Center

- Perform duties such as password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.

- Monitor and manage system health of all assigned systems

- Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly

- Participate in the design and implementation of enterprise-wide technical projects

- Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology

- Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management

- Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems

- Coordinate vendor support of assigned hardware/software/systems/services

Requirements:

- Based in Thessaloniki offices

- Degree or diploma in Information Technology, Computer Science or equivalent

- Relevant work experience preferred, not essential

- Active Directory 2012 R2 (good to have)

- Group Policy management (good to have)

- Google Apps

Schedule:

- This is a full-time position requiring flexibility to work a rotating shift pattern covering our 24/7/365 operation in a mix of morning, evening, and overnight shifts, weekdays, weekends, and holidays.

## Skills

### Required
- Information Technology
- Computer Science
- Microsoft Active Directory
- DNS/DHCP systems
- Google Apps

### Nice to have
- Active Directory 2012 R2
- Group Policy management

---

Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Thessaloniki-Greece/IT-Support-Specialist_R_2611_14168?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)